Commercial Equipment Repair Technician

Norwood, MA

Description

Multi-Flow Industries (Lenox-Martell) is looking for a skilled and experienced Commercial Equipment Repair Technician to join our growing team. Lenox-Martell has been servicing local businesses for over 80 years and we need your help as we continue to grow. We offer competitive pay, a great work environment, and a comprehensive benefits package.

As a Commercial Equipment Repair Technician, you will be responsible for diagnosing and repairing a wide range of equipment, providing exceptional customer service, and ensuring customer satisfaction.

Commercial Equipment Repair Job Duties

• Perform electrical and mechanical repairs on various equipment including but not limited to dishwashers, ice machines, and ovens

• Conduct field service visits to customers' businesses to diagnose and troubleshoot equipment issues

• Utilize schematics and technical manuals to identify and resolve equipment malfunctions

• Assemble and disassemble equipment as needed for repairs or replacements

• Provide excellent customer service by addressing customer concerns, answering questions, and explaining repair processes

• Maintain accurate records of all repairs, parts used, and services provided using company provided hand held device.

• Collaborate with team members to ensure efficient workflow and timely completion of repairs

• Previous experience as an Equipment Repair Technician or electrical repair is highly preferred

• Knowledge of electrical systems and components

• Familiarity with refrigeration systems is a plus

• Ability to read and interpret schematics and technical manuals

• Excellent problem-solving skills with the ability to diagnose and troubleshoot appliance issues effectively

• Outstanding customer service skills with the ability to communicate technical information in a clear and understandable manner

Requirements

• Must have a valid driver's license with a clean driving record and be able to pass pre-employment screenings.

• Face to face interaction with customers.

• Strong work ethic, professional appearance, and safety consciousness.

• Ability to lift up to 60 pounds without assistance and up to 150 pounds with assistance

• This position is Monday - Friday with participation in the on-call rotation every 4-6 weeks.

Benefits

• Competitive salary

• Paid Time Off

• 9 paid holidays

• Medical/Dental/Prescription/Vision plans

• 401k with generous employer match

• Employer paid benefits such as life, short-term, and long-term disability insurance

• Commissions paid for leads generated in the field

• Annual boot reimbursement