senior desktop support technician.

• northbrook , illinois

• posted september 6, 2024

job details

summary

• $35 - $40 per hour

• contract

• bachelor degree

• category computer and mathematical occupations

• reference1064741

job details

job summary:

Our client is looking for a Desktop Support Technician with experience supporting end users in a Microsoft environment!

The Desktop Support Technician will work onsite in Northbrook, IL, Monday through Friday.

They'll support the enterprise on Windows 11, MS Teams, MS Office 365, MacOS, and related IT needs. They'll also support conference room AV equipment, including Crestron, XiO Cloud and MTR systems (Microsoft Teams Rooms).

The Desktop Support Technician should have 5+ years' experience in the above tools and responsibilities and the ability to provide exceptional customer service to teams and leadership!

location: NORTHBROOK, Illinois

job type: Contract

salary: $35 - 40 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

• Support the enterprise on Windows 11, MacOS, mobile, and IT needs

• Support conference room AV equipment, including Crestron, AirMedia, Mercury and XiO Cloud

• Repair hardware including laptops and desktops

• Install, move, and/or remove computer equipment as required for user physical moves

• Prioritize, monitor, update, and close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel "walk-ups"

• Address and resolve IT incidents and service requests and escalate to the appropriate upper tier IT teams when necessary

• Create internal documentation and end-user training materials

• Maintain corporate standards, follow departmental procedures and clearly document projects as required for Audit compliance

• Local travel required for onsite support

qualifications:

• Experience level: Experienced

• Minimum 5 years of experience

• Education: Bachelors (required)

skills:

• Desktop Support

• Desktop Support

• Desktop Support

• Desktop Support

• Desktop Support

• Technical Support

• Desktop Support

• Windows 11

• MacOS

• Mobile

• Microsoft Office Suite 365

• Networking

• AV equipment

• Crestron

• XIO cloud

• MTR systemsEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.