Sales Support Coordinator

Job ID

205294

Posted

19-Feb-2025

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Administrative

Location(s)

North York - Ontario - Canada

About the Role:

As a CBRE Client Care Coordinator, you will be responsible for delivering client requirements by collaborating with multiple internal teams.

This job is part of the Client Services Job Function. They are responsible for providing daily advice and support to clients that need assistance with business products and services.

What You’ll Do:

• Maintain frequent communication with clients to build relationships and resolve escalated isses.

• Execute client-facing processes and requests, including system administration, reporting, support, onboarding, and program administration.

• Partner with Service Operations to ensure the satisfactory performance of overall account service levels.

• Work with internal groups to communicate customer requirements. Resolve any challenges, issues, or new opportunities that occur.

• Coordinate with clients to set up systems, maintain access and usability, provide training, and other projects.

• Provide required client SOPs, reporting, data, and dispatch updates for assigned clients.

• Conduct periodic client calls to update, check in, and share basic information.

• Provide informal help such as technical guidance and training to coworkers.

• Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

• Impact through clearly defined duties, methods, and tasks are described in detail.

• Deliver own output by following defined procedures and processes under close supervision and guidance.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.

• Ability to follow basic work routines and standards in the application of work.

• Communication skills to exchange straightforward information.

• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with an inquisitive mindset.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.

• Ability to follow basic work routines and standards in the application of work.

• Communication skills to exchange straightforward information.

• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with an inquisitive mindset.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)