Bilingual Collections Representative (English / Canadian French)

General Information

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City

North York, Toronto

State/Province

Ontario

Country

Canada

Department

Customer Business Operations & Administration

Date

Tuesday, August 6, 2024

Working time

Full-time

Ref#

20033769

Job Level

Individual Contributor

Job Type

Experienced

Job Field

Customer Business Operations & Administration

Seniority Level

Associate

Currency

CAD - Canada - CA

Annual Base Salary Minimum

55,000

Annual Base Salary Maximum

84,375

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers (https://www.xerox.com/en-us/jobs) . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search (https://xerox.avature.net/en_US/careers) .

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

POSITION CONCEPT

In a team environment, administer a given account assignment within the guidelines of XCL Policies and Procedures to clarify and ensure customer compliance with Xerox contractual obligations and expedite payment of the account. In doing so, optimize Customer Satisfaction to ensure a positive, ongoing business relationship with the customer.

MAJOR RESPONSIBILITIES

• Manage an assigned file of customer accounts with outstanding payments owing to Xerox Canada

• Achieve assigned Accounts Receivable targets.

• Identify customer complaints when raised through discussion with customers. Prepare documentation expediently to achieve resolution in line with XCL policy.

• Secure a positive outcome to customer contacts through a payment commitment and/or identify, resolve, or escalate all barriers to customer payment or obtain agreement with the customer on the proposed resolution to an issue.

• Maintain systemic and timely follow-up of customer payment promises and issues through online customer logs and other administrative tools.

• Respond to customer correspondence and telephone inquiries (external and internal) promptly and professionally, by telephone, on-line letters program or through own written correspondence, as appropriate.

• Provide after-sale support to external and internal customers by understanding XCL contract terms and conditions and billing issues.

QUALIFICATIONS

• Strong team player

• Results-oriented

• Must be able to work quickly and often under pressure.

• Must have good telephone manners.

• Must have excellent problem-solving skills, be assertive, and have an attention to detail.

• Good organization and communication skills (verbal & written).

• University degree, Community College Diploma or business equivalent.

• Keyboard skills, PC, Focus and IMS system knowledge an asset

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.