Description We are in search of a meticulous and customer-focused individual to fill the role of a Customer Service Representative in our manufacturing industry based in North Venice, Florida. The position offers a contract to hire employment opportunity and involves handling customer inquiries, managing data entry, and coordinating schedules in a customer-centric environment.

Responsibilities:

• Fielding and responding to inbound customer calls in a prompt and professional manner

• Providing exceptional customer service and resolving customer issues efficiently

• Accurately entering customer data and order details into the company system

• Handling email correspondence with customers, ensuring their inquiries and concerns are addressed

• Juggling inbound and outbound calls, ensuring seamless communication with customers

• Proficiently using Microsoft Excel and Word for data handling and documentation

• Ensuring accurate order entry and processing to meet customer needs

• Coordinating and scheduling appointments as per customer requirements

• Continuously enhancing product knowledge to provide accurate information to customers

• Actively participating in team meetings and contributing to the overall improvement of customer service delivery. Requirements • Proficiency in Microsoft Excel and Microsoft Word for data management and documentation

• Proven experience in a customer service role, preferably within a manufacturing environment

• Ability to handle both inbound and outbound calls in a professional manner

• Excellent communication skills for effective email correspondence with customers

• Ability to perform data entry tasks with a high degree of accuracy and attention to detail

• Experience with order entry in a manufacturing setting is highly desirable

• Ability to schedule appointments efficiently, balancing customer needs and business operations

• Excellent problem-solving skills to address customer inquiries and complaints effectively

• Strong multitasking skills to manage multiple tasks and priorities simultaneously

• Flexibility to work in different shifts, including weekends and holidays, if required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .