Job Overview:

This position serves residents by providing information and services.  Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing,identifying, and organizing resources to provide personal service expected by residents. 

Your Responsibilities:

• Identifiesand clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services. 

• Manages and screens messages. 

• Helps residentsestablishaccounts and schedules access for authorized vendors to provide services within units. 

• Provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support andassistance; running errands; personalizing services. 

• Anticipates services required byascertainingmood and style of residents,identifyingoptions, developing itineraries. 

• Organizes social events and event planning and arranges services. 

• Improves services by obtaining and evaluating resident observations, opinions, and criticisms. 

• Maintains guest privacy and organization reputation by keeping information confidential. 

• Updates job knowledge byparticipatingin educational opportunities,maintainingpersonal networks. 

• Enhances department and organizational reputation by accepting ownership foraccomplishingnew and different requests; exploring opportunities to add value to job accomplishments. 

• Follows safety procedures andmaintainsa safe work environment. 

• Other duties asrequired. 

Skills and Qualifications:

• High school diploma or equivalency preferred.   

• Completion of College level courses with concentration in Business or Hospitality is strongly desirable.   

• Five (5) or more years’ experience in the Hospitality Industry.   

• Effective written and verbal communication skills.  

• Word, Excel spreadsheets, and e-mail.   

• Multiple language fluency is desirable.   

• Effective written and verbal communication skills.  

• Strong customer service, communication and interpersonal skillsrequired.   

   

Physical Requirements:   

• Ability to lift 30 – 50 lbs.  

• Work in an upright standing position forlong periodsof time.  

• Walk and climb stairs.  

• Ability to detect auditory and/or visual emergency alarms.  

• Ability to respond to emergenciesin a timely manner. 

Supervisory Responsibilities

• No supervisory responsibilities

Schedule:Saturday 3:00pm - 11:00pm, Sunday 11:00am - 7:00pm, Wednesday-Thursday 3:00pm - 11:00pm, Friday 9:00am - 5:00pm

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may berequiredto attend training and other company functions.

Compensation : $18.00 Hourly

Disclaimer :

The above information in this description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.