•     Welcome guests in a friendly, prompt, and professional manner recognizing IHG One Rewards Members and also returning guests   

•     Check guests in, issue room keys, provide information on hotel services and room location

•     Ensure required identification is taken from guests at check-in in line with local legislative requirements

•     Answer phones in a prompt and courteous manner

•     Up-sell rooms where possible to maximize hotel revenue

•     Answer, record and process all guest calls, messages, requests, questions or concerns

•     Record guest preferences in the system

•     Check guests out, including resolving any late or disputed charges

•     Accurately process all cash and credit card transactions using established procedures

•     Issue, control, and release guest safe deposit boxes in line with hotel procedures

•     Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

•     Take action to solve guest problems/complaints using appropriate service recovery guidelines

•     Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty

Qualified candidates may apply by clicking, "Apply Now". Next, submit your resume. You may complete a cover letter on the following screen. *You must contact the employer via one of the methods listed on the screen after clicking "Apply for this job". * Please be sure to identify PA CareerLink as your referral source.