Job Description:

Job Description

Boart Longyear is a global leader in drilling services, providing innovative and reliable solutions to the mining and drilling industry. With a rich history spanning over 130 years, Boart Longyear is committed to delivering excellence in safety, drilling services, and technology.

We are looking for strong individuals who can promote and grow with the company once you learn our clients, products and services. Boart Longyear is hiring for a new Customer Service Representative. We are looking for recent college graduates or people with equivalent working experience in any related fields to come and learn all about the drilling and mining industry.

Your role will be to learn and support the sale of our globally manufactured products to our USA customer base. To ensure customer requirements are clearly understood and delivery commitments are met. From the preparation and processing of sales orders; to liaising with internal departments to provide technical support, this role is key to our continued business success.

Minimum Qualifications

· Experience in the Customer Service, quote processes, order processing and tracking your orders as needed

· Experience/knowledge in Supply Chain activities, desirable

· Knowledge of and operational experience in distribution and warehousing a strong plus

· Experience in the mining industry is preferable but not required

· Good knowledge of MS Office Suite of tools with emphasis on MS Excel and Outlook

· Excellent Organizational skills and detail-oriented

· Excellent Oral and written communication skills

· Team orientated. Must be able to work in a team-driven environment and take additional responsibilities as required.

· Proactive and self-driven

· Good problem solver and/or solutions focused

· Ability to handle conflict and multiple priorities

Responsibilities

· Prepare and manage Quotes, Sales Orders, invoices and other customer facing documents throughout their life cycle

· Support Customers located in the USA (ex: product availability and price; invoices, shipment date, claims, etc.)

· Manage a list of accounts.

· Work closely with the Sales Manager located in Salt Lake City, UT

· Manage key operational reports and ascertain compliance with established key performance indicators

· Support Credit/Finance organization of the resolution of Sales Order credit/financial hold issues.

· Maintain customers and sales records up-to-date in compliance with BLY record retention policy

· Process and manage Claims and Return of Material Authorization (RMA)

· Other duties as assigned

Compensation, Benefits and Perks

Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance. Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect:

• a strong compensation plan

• full medical benefits including dental and vision

• competitive 401K / pension program

• paid time off (PTO)

• employee recognition rewards program (BRAVO)

• employee discount program (Perks).

Company Overview

Established in 1890, Boart Longyear is the world’s leading provider of drilling services, orebody knowledge technology, and innovative, safe, and productivity-driven drilling equipment. With its main focus in mining and exploration activities spanning a wide range of commodities, including copper, gold, nickel, zinc, uranium, and other metals and minerals, the Company holds a substantial presence in the energy, oil sands exploration, and environmental sectors. The Global Drilling Services division operates for a diverse mining customer base with drilling methods including diamond coring exploration, reverse circulation, large diameter rotary, mine dewatering, water supply drilling, pump services, production, and sonic drilling services. The Global Products division offers sophisticated research and development and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and quality parts for customers worldwide. Veracio, a wholly owned Boart Longyear subsidiary, offers mining clients a range of solutions that improve, automate, and digitally transform their orebody sciences by championing a modern approach through a diverse product portfolio that fuse science and technology together with digital accessibility. Veracio leverages artificial intelligence and advanced analytics to accelerate real-time decision making and significantly lower the cost of mineral exploration. Boart Longyear is headquartered in Salt Lake City, Utah, USA. Visit the website, boartlongyear.com and follow Boart Longyear on social media: LinkedIn , Facebook , Instagram and Twitter .

Auto req ID: 15256BR
Job Code: 230004 Customer Service Rep 4.09.Administrative
Function: Product Management
Region (Business Group): NAM
Country: Canada
State/Province: Ontario
City: North Bay