On-site MPS Associate

General Information

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City

Norman, Oklahoma City

State/Province

Oklahoma

Country

United States

Department

Service Delivery

Date

Monday, July 1, 2024

Working time

Full-time

Ref#

20033572

Job Level

Individual Contributor

Job Type

Experienced

Job Field

Service Delivery

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

31,740

Annual Base Salary Maximum

63,480

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

We're an industry leader that's rapidly growing our Delivery Operation division and have an immediate need for a professional Onsite Service MPS Associate to delight our customers. .

Xerox’s On-Site MPS Associate will be fully trained and capable of providing solution management, configuration, administration and application maintenance support for the proposed solutions in Xerox’s TO 90000 R-1 offering. This will ensure that OKCVAHCS receives the maximum benefit from our contracted solutions while minimizing the need for OI&T staff intervention to deploy, administer, and maintain. This resource will support OKCVAHCS’s goals of increased productivity and enhanced document management operations. In addition, the assigned Xerox Services Delivery Manager, James Bellido will support our On-Site MPS Associate, ensuring that he/she maintains OKCVAHCS MPS Fleet Solution as required and provides ongoing support services to enhance operational efficiency throughout the Healthcare System.

Primary Responsibilities:

• Workflow management: ensuring the incoming data is processed and entered into the production tracking system properly

• Providing solution management, network configuration, administration, network updates and application maintenance support

• Constant contact with the customers to ensure SLAs and production targets

• Work with the printing and inserting team to ensure that production is meeting customer SLAs

• Write and maintain documentation of processes and documentation to help the everyday production

• Assist SDM and customers in gaining new business and contracts

• Identify development opportunities and to assist in the identification of potential areas for process improvement.

Benefits We Offer:

• Competitive compensation (hourly compensation and applicable overtime)

• Comprehensive benefits offerings (including medical, dental, vision, life insurance)

• Retirement Plan – 401k

• Paid holidays, personal choice days, and paid time off

• A culture that offers flexibility and a healthy work life balance

With Our Technology, Build Your Future at Xerox. Apply Now!

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.