Deployable Support Representative - Norfolk, VA

General Information

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City

Norfolk

State/Province

Virginia

Country

United States

Department

TECHNICALHELPDESK&DIGITALREMOTE_SUPPORT

Date

Wednesday, November 6, 2024

Working time

Full-time

Ref#

20034003

Job Level

Individual Contributor

Job Type

Experienced

Job Field

TECHNICALHELPDESK&DIGITALREMOTE_SUPPORT

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

32,160

Annual Base Salary Maximum

64,320

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

Are you interested in living in a new place around the world? Want to have an opportunity to support the United States Navy? This position will be deployed in Rota, Spain with the US Navy.

We are seeking a dedicated, customer-oriented professional with strong mechanical aptitude to join our team in supporting fully docked Naval ships. This role requires the ability to obtain and maintain a Department of Defense security clearance. While prior military experience is highly valued, we are open to training the right candidate who meets our qualifications and demonstrates the potential to excel in this role. If you are mechanically skilled, eager to learn, and ready to work in a critical defense environment, we encourage you to apply.

Primary Responsibilities:

• Perform equipment modifications to Military standards/specifications

• Diagnose and repair all scoped equipment

• Perform remote service support to Navy

• Supply and Parts ordering, tracking, delivery and overall management

• Must be able to lift 50 lbs

• Must be able to bend, climb and kneel

• Anticipates customer needs and identifies appropriate alternatives

• Provide a support role during the rollout of the technical solutions and equipment

• installations

• Provide service activity, repairs, retrofits, and maintenance activities on Xerox

• equipment

• Actively communicate with colleagues to share technical information.

• Manage relationships with the client to optimize customer satisfaction.

• Ability to travel on short notice if required.

• Must have or be able to obtain Secret clearance.

Desired Skills:

• Prior Navy or Military Veterans are desired

• Strong interpersonal, organizational and communications skills

• Ability to work a flexible schedule.

• Ability to successfully interact with Military Officers

• Ability to multitask and prioritize many initiatives simultaneously.

• Ability to manage / work in a cross-functional team / environment.

• Ability to grasp technical information of Xerox products.

• Experience working within virtual teams

• Experience in a field-based service role.

• Skills in the use of diagnostic tools, such as multi meter’s

Pre-requisites:

• Able to work independently

• Must be able to travel (passport required)

• Candidates must possess or can obtain a DOD Secret Clearance

• Intermediate computer skills (Microsoft Office 365, SharePoint, One Drive) required

• Experience with troubleshooting application & network related issues with

• equipment

#LI-CL1

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.