Title: COLLECTIONS CLERK Location: United States-Virginia-Norfolk Job Number: 240002HY Job Summary: Performs a variety of duties in connection with the collection of money due to Navy Exchanges on any customer debts invalid checks NEXCARD STAR Card Home Layaway etc. due the Navy Exchange System. Duties and Responsibilities: Performs all or a combination of the following duties. Receives Journal Vouchers and supporting documents bad checks collection letters etc. forwarded by Navy Exchanges regarding uncollectible debts. Examines Journal Vouchers and researches resolves discrepancies. Extracts information from Journal Voucher and enters required information into computer database. Performs quality control functions to ensure database is accurate by double-checking database information against original journal voucher. Identifies researches and corrects discrepancies. Sets up individual files for each person uncollectible account listed on Journal Voucher and initiates corporate level collection efforts which include letters telephone calls etc. Performs research necessary to obtain accurate mailing addresses telephone numbers etc. Documents all collection efforts. Receives copies of money orders certified checks for payment of debts. Records payment acknowledges receipt and certifies that payment is made. When partial payments are made arranges payment schedule and follows up with reminders. Logs payments to be credited to accounts and advises Navy Exchange of full or partial payments. Receives information regarding payments made directly to Exchanges makes appropriate entries and updates case file. Researches errors disputes and other problems as issues are identified. Claims and problems from customers are received in the form of letters and telephone calls. Determines research processing action and procedures to be applied to resolve problems following established procedures. Initiates correspondence replies to issues raised by customers banks law enforcement agencies credit reporting bureaus etc. Ensures all questions are satisfactorily and completely answered. Coordinates replies with applicable Navy Exchanges as appropriate. Maintains and prepares records of and reports regarding collection activity as required. Performs other related duties as assigned. Works independently in accordance with established procedures under the supervision of a designated supervisor who provides guidance regarding new or revised procedures. Qualifications: GENERAL EXPERIENCE One year of experience performing clerical work that demonstrated customer service accuracy and attention to detail to apply established procedures for researching recording and compiling data. AND SPECIALIZED EXPERIENCE One year of experience performing work that required knowledge of established customer service skills and basic accounting procedures and or techniques such as analyzing and researching accounting data recording data and or customer client oriented and data entry. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Six months of academic study 15 credit hours above the high school level that included 3 credit hours of accounting may be substituted for each 6 months of general experience. One year 30 credit hours of academic study above the high school level may be substituted to each 6 months of specialized experience.