Hotel:

Norfolk Sheraton

777 Waterside Drive

Norfolk, VA 23510

Assistant General Manager

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Are you ready to showcase your leadership and operational expertise at Norfolk’s premier waterfront hotel?

With 466 rooms and 46,000 square feet of meeting space , the Sheraton Norfolk Waterside Hotel is the perfect place to elevate your career in hospitality.

As Assistant General Manager, you will play a key role in driving operational excellence, team engagement, and guest satisfaction. You’ll support Atrium’s core values—Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork (S.P.I.R.I.T.)—while ensuring a seamless guest experience and a positive, high-performing work environment.

What you will do:

The Assistant General Manager will be tasked with the following duties, responsibilities, and assignments:

• Responsible for the property’s operations in General Manager’sabsence;

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline

• Ensuredaily inventory is managed to maximize all potential Rooms and Food & Beveragerevenue;  

• Participatein development of short and long-term financial and operational plans for theproperty;  

• AssisttheGeneral Manager with development of profit and loss statements, budgets, and financialforecasts;  

• Achieveall guest service standards, constantly seeking ways to improve productsand services,as well as increase volumes and profits. 

• Receiveand respond to guest complaints in a timelymanner;  

• Ensurecompliance with all Atrium policies and procedures, as well as all local, state, and federal laws andregulations; 

• Empathizeand engagewith associates to drive hotel culture and embrace Atrium core values; respect, service, inclusion, teamwork andperseverance;

• Supportproper preventive maintenance of the physical property, mechanical and IT systems, guest rooms, public space, back of house and exterior using the processes and systems developed byAtrium;

• Manageloss prevention and risk management policies, safety standards and claims reporting.

• Maintain a security function to protect the assets of the hotel and the personal safety of associates andguests;

• Continually gaining proficiency in the operation of all departments of thehotel;

• Support all departments as needed based on businessdemands;

• Follow all company safety and security policies and procedures, including reporting accidents,injuriesand unsafe work conditions to management;and  

• Any and allother work as required to complete the primary purpose of the position.

What you will need to be considered for this role:

• 2+ years of department head experience in the hospitality industry to include Rooms and/or F&B experience  

• Prior direct supervisory experience

• Solid understanding of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.  

Required Education:

• Bachelor’s degree in hotel management, business, or related field; or equivalent experience.

Physical:

• Ability to navigate the property for periods up to four (4) consecutive hours.

Other:

• Must be flexible with respect to working days, early mornings, nights, evenings, weekends, and holidays.

At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

✅ Daily Pay – Get paid when you need it

✅ Exclusive Travel Discounts – Save big at Marriott and Hilton properties

✅ 401k Plans – Invest in your future

✅ Comprehensive Medical Insurance – Your health matters to us

✅ Additional Property-Specific Perks – Because every location has something special to offer

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced on line classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!