Laboratory Services Coordinator

Supply Chain & Logistics

Norfolk County, MA, US

Pay Rate Low: 30 | Pay Rate High: 33

• Added - 16/02/2024

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Pay: 30-33/hour

Contract to Hire Opportunity

Your main responsibilities will involve collaborating closely with the Program Management team on a daily basis to ensure the success of designated programs. This will include promptly addressing customer requests and inquiries while providing support to the onsite team. You will play a crucial role in ensuring that service requests are received and processed in a timely manner.

Responsibilities:

• Ownership of overall Support delivery for the assigned customer.

• Facilitates the end to end customer service interactions with 3rd party service providers.

• Development of customer relationships, often requiring tact, persuasion and negotiation skills.

• Directly interacts with External and Internal Customers of all levels.

• Understand service management asset delivery needs; service levels and cost.

• Report and track 3rd party delivery and costs. Recommend improvements that meet needs and requirements.

• Create a high-performance, inclusive work environment that prizes diversity and recognizes individual contributions.

• Understand and apply appropriate management-sanctioned quality improvement processes.

• Work with their team both in-person and remote.

• Must be available for occasional travel that may include over-night stays for training and other activities.

Qualifications

• BA/BS degree in life sciences (Chemistry, Biology, Microbiology, Biochemistry, etc.) or equivalent experience in a similar position

• Knowledge of chemical and physical testing instrumentation

• 4+ years working in a customer service environment preferred

• Experience in a pharmaceutical or GMP environment preferred but not required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.