QualTex Laboratories is an FDA-registered and CLIA-certified organization that provides state-of-the-art, high volume capacity donor screening and biological testing services. It is one of the largest independent, nonprofit testing laboratories in the United States and has locations in San Antonio and Atlanta

Monday- Friday 9am-5pm General Summary

Responsible to supervise all operational aspects of the department. Ensures all laboratory procedures are conducted in compliance with prescribed regulations. Exhibits leadership and supervises all technical activities to include training, evaluating individual performance, counseling, and providing testing assistance as necessary.

Maintain knowledge of all current Standard Operating Procedures (SOPs) required to perform effectively. Maintain excellent communication with all personnel.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

It is essential that the incumbent have a valid driver's license and be at least 21 years old with a good driving record to meet organization driving standards.

Essential Tasks

Supervise the overall activities of the department.

Maintain strict adherence to Standard Operating Procedures (SOPs), regulatory requirements, and all company policies.

Competently perform all assigned departmental duties. May perform Pre ‐ Analytical tasks [receipt, qualification, and preparation of samples for testing] and highly complex testing on patients, donors, and/or biologic products.

Evaluate results and equipment performance in an accurate and timely manner, and analyze quality control data and resolve deviations.

Assure that departmental supplies are maintained within established inventory levels.

Perform routine data entry, analysis, and prepare reports that measure and monitor laboratory performance. Approve equipment maintenance tickets.

Monitor staff performance and assign workflow schedules. Train and/or mentor new employees. Ensure turn ‐ around ‐ time and testing exceptions are managed in accordance with requirements.

Interview and make recommendations in regards to hiring, terminating, promoting, demoting, evaluating, counseling, and salary changes for departmental personnel.

Lead team ‐ oriented work projects for the development and implementation of validations, process improvements, and Standard Operating Procedures (SOPs) that align with strategic goals.

Display positive leadership skills and champion management directives with department employees by committing to and embracing the mission, vision, and core values of QualTex Laboratories:

• Be dedicated to the highest standards of quality and adhere to all safety, regulatory, and quality requirements.

• Foster an atmosphere of open, honest communication and knowledge sharing among workers in business units throughout the organization. Demonstrate respect for co ‐ workers and management.

• Consistently improve performance outcomes in customer satisfaction, worker engagement (motivation and satisfaction), operational excellence, innovation, and financial performance.

• Maintain a positive work attitude and participate in self ‐ improvement as an effective leader. Participate in continuing education and attend meetings as required.

  Always maintain a professional demeanor while representing QualTex Laboratories. Assist with preparing and monitoring of the department budget.

  Performs other duties as assigned.

  Non ‐ Essential Tasks

  Assist in other areas as directed.

  Education

  Requires a Bachelor’s Degree from an accredited college or university with major course work relative to the field of assignment. The required major is Applied Science or equivalent Official Military medical laboratory procedure course.

  Licenses and/or Certifications Georgia Operators Driver’s License Categorical Certifications preferred

  Certified Medical Technologist (MT)(CLS)/ MLT or equivalent preferred

  Experience

  Requires six or more years of laboratory experience. Prefer supervisory experience.

  Knowledge

  Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies. Must maintain familiarity of regulatory/quality compliance, to include FDA, EU, ISO, GHM, cGMP, OSHA, etc.

  Must recognize and facilitate resolution of unusual results or difficulties encountered in all phases of laboratory work.

  Must have a working knowledge of laboratory techniques.

  Skills

  Must demonstrate positive leadership skills.

  Must be capable of evaluating, interpreting and reporting accurate/valid test results by current testing methodologies.

  Must maintain competency in laboratory skills for liquid and material handling. Must be capable of operating motor vehicles in all types of weather conditions. Must have strong computer skills.

  Must have excellent written and oral communication skills.

  Abilities

  Must be able to correctly interpret test results. Must be able to keep information confidential.

  Must be able to work with interruptions, meet deadlines, and perform accurate work and/or reports. Must be neat in appearance and well groomed.

  Must be professional, detail oriented, self motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

  Must perform well in repetitive work situations.

  Must work well independently and as a team member as well as facilitate organizational team activities.

  Working Environment

  Works in a well lighted air conditioned and heated laboratory/department. Laboratory consists of complex setting with robotic instrumentation. May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment. May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment. May have bodily exposure to refrigerator/freezer temperature, especially hands and face. Will work extended hours during peak periods. May be required to work any time of the day, evening or night during the week or weekend to include being on ‐ call. May be required to use personal motor vehicle for company business. May be required to participate in national and/or international travel. Occupational Exposure Assignment ‐ Category I

  Physical Requirements

  Must be able to drive on behalf of the organization. Will sit, stand, walk, and bend during working hours. Requires to reach, lift and carry up to 20 lbs

  Requires manual and finger dexterity and eye ‐ hand coordination.

  Requires normal or corrected vision and hearing corrected to a normal range.

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

• Competitive salary

• 100% Employer Paid Life Insurance

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Paid Time Off (PTO)

• 100% Employer Paid AD&D

• Extended Illness Benefits (EIB)

• 100% Employer Paid Employee Assistance Program

• Shift Differentials

• Group Health Medical Plan with prescription coverage

• Paid Holidays

• Variety of Voluntary Supplemental Insurances

• Incentive Compensation Plan

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

QualTex Laboratories, a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please clickhere (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf) . QualTex Laboratories maintains a Tobacco & Drug-Free Workplace.