... service delivery, and customer satisfaction and retention. Essential Duties and Responsibilities ... Description Summary: As the Senior Director Services Strategy, Customer Solutions Engineering (CSE), you ...

... provide expert, advisory and technical integration services that maximize customer ROI with Micro Focus ... opportunities for customer value by expanding and enhancing existing opportunities to build the pipeline in and ...

... , partner agreements, master service agreements, and NDAs. Risk Assessment: Identify and assess ... accurate database and documents are maintained. Deals knowledgeably with customer assignments ...

... . Works closely with Customer Service Representatives to ensure customer satisfaction and problem ... . Coordinates the involvement of company personnel, including support, service, and management resources, to ...

... mission to provide world class service to software development labs and internal departments ensuring our ... Analyze, assess and test for cyber threats across enterprise clouds Protect Rocket customer and ...

... Service Cloud. Experience building Lightning Web Components (LWC) and/or Aura-based Lightning ...

... efficiency. Ensures that Service Level Agreements are established for major processes and holds the team ...

... . This role will be in our IBM System Z professional services team working on customer engagements to ... , pagedefs, formdefs, and various aspects of print formatting. The Senior Customer Solutions Engineer ...

... in a high-volume and critical production service environment Have successfully worked with ... focus to drive operational / service delivery best practices. Experience with M&A integration ...

... ensure development roadmaps support clients’ needs. Serves as the lab advocate to ensure the customer’s ... bring forward to the customer Present and deliver highly technical product training Interact ...

... savings, improved supplier quality/service and improved cash flow through beneficial payment terms ...