Job Summary

The Team Leader is responsible for managing a team of Sales Executives to ensure they meet their performance targets in terms of login hours, talk time, and conversions. The role involves daily monitoring, performance reviews, conducting RCA (Root Cause Analysis), providing feedback, and ensuring overall productivity and motivation of the team.

Key Responsibilities

• Team Management.

• RCA Analysis

• Monitoring and Reporting.

• Training and Development

• Motivation and Recognition

• Attendance and Shrinkage Management

• Roster Creation

  Requirements

• Proven experience as a Team Leader or similar role in a sales or customer service environment.

• Strong analytical skills to perform RCA and monitor performance metrics.

• Excellent communication and leadership skills.

• Ability to motivate and engage a team.

• Proficient in using performance tracking tools like Metabases Pro and T-live Dashboard.

• Strong organizational skills to manage rosters and training schedules.

  Logistics

• Compensation: Competitive!

• Location: Noida

• Joining: ASAP!

Why should you consider us seriously?

• We have an audacious vision of reimagining how work gets done! We're one of the few applications of AI/ Machine Learning that actually has a massive market and business model to create a long-term valuable business rather than a short-term acquisition play!

• In the last one year, we have built a product and solved problems for some of the largest brands in the world and tested the platform at scale (processed 100+ million units of data; 10+ million calls). We have plans to grow 10x in the next 1.5 years.

• We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Blume Ventures, 91springboard, senior product execs at Square, Genpact & Flipkart; co-founders of Infosys, Snapdeal, SlideShare, Zomato, etc.)

• Our platform empowers college students, stay-at-home mothers, and grey-collar workers as a stable source of income for working on their smartphones (Android App Link). Our contractors earn 3x of what a typical back office BPO employee makes. For us, this is truly impactful. Every day, we see success stories such as this one - how a single mother is sustaining herself. Empowering our contractors to be financially independent is a strong part of our vision!

• This is just the beginning and we're here to change the world.

Please Note:

SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.