Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Manages a specific good or service available externally on the market that can be sold stand-alone, and that directly generates revenue. Responsible for the full product lifecycle management, including: strategy, design, development, management and end of life of new, existing or acquisition products. Leverage market insights to understand market/customer needs to identify new opportunities or make adjustments to current product offerings. Accountable for delivering product performance against expectations and updates changes to a product portfolio to improve competitive position, and optimal product performance to meet customer and market needs. Accountable to and/or own the P&L. Partner with internal or external stakeholders (key customers, product partnerships, etc.) to define and drive future product direction.

Primary Responsibilities:

• Develop, maintain, and oversee delivery of the product roadmap for Contact Center Applications

• Define the vision for Optum’s Contact Center platform in collaboration with relevant stakeholders and business partners to understand and anticipate their needs

• Translate business need into clearly documented requirements and work with Technical Product Owner/Delivery leads to refine as appropriate

• Participate in all phases of software engineering including requirements analysis, application design, code development and testing and follow Agile/Scrum methodology to deliver high-quality software releases

• Ability to create User Stories, Acceptance criteria, End to End Test cases, Test Strategy, Project Plan

• Collaborate with a cross-functional team of designers, business analysts, developers, testers and others to develop and execute against Product Roadmaps and Release Plans

• Ability to write and manage business requirement documents, mapping documents and functional specifications. Act as the liaison between business, developers, and project management groups

• Continuously and transparently communicate with internal stakeholders the prioritization of the Product Backlog and the status of development efforts via Product Demos and Release Plans

• Work with Scrum Masters to help direct, motivate, and guide the delivery teams

• Provide direction and support to development and quality assurance teams

• Work concurrently on several projects, each with specific instructions that may differ

• Work independently on projects, where tasks are self-determined and not specifically assigned

• Build positive professional relationships with internal and external customers

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• BE/ B.Tech /MCA/M. Tech in Software Engineering/Computer Science

• CSPO or POPM certification

• 10+ years of relevant experience in Software Engineering and IT/ITES Industry

• 3+ years of Product owner / Business Analysis/Testing experience4 - 6 years of Testing/Development/ configuration experience on IVR (Interactive Voice Response) and Telephony systems

• Experience in Creating User Stories, Features

• Understanding of Contact center architecture

• Familiarity with Health Care Industry

• Working knowledge of CA Rally

• Solid Communication skill

• Flexibility with working on USA overlap shift timings (3:30 pm to 1:00 AM)

Preferred Qualifications:

• Experience of any contact center platform like Genesys / Avaya / Amazon Connect

• Any experience of working in a contact center

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.