R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

Position Summary:

An experienced Enterprise/Transformation coach to perform by leveraging abilities across levels/hierarchies of the organization towards Change ability, adoption, process frameworks and facilitation. He / She shall be a thought leader with effective behavioral faculties. Expectation shall be to create, introduce and maintain strategic/governing policies by fostering effective working relationships through clear/concise communication (Verbal and non-verbal) using insightful contributions at tactical levels of functioning, as a medium. He/she must be a highly self-motivated individual with a keen eye towards improvement opportunities, deep people management and agreement engineering skills. He/she must uphold integrity, honesty and respect for individuals always while working closely across operational levels of the organization.

Key Duties & Responsibilities:

• Teaching and Mentoring Agile Teams

• Enabling transition to Agility by empowering teams to develop an Agile mindset

• Empowering teams with necessary tools and proven techniques for improvement in ways of working

• High accountability & ownership of process improvement initiatives

• Introducing and nurturing effective communication techniques

• Coach / Mentor Scrum Masters, Product Owners and Business Analysts

• Train Teams to enable them for transition to an Agile way of working

• Setting up governing policies to support Agility outcome-based approaches

• Define the measurement system by way of identifying relevant metrics

• Facilitating change in new ways of working

• Applying System thinking to expose bottlenecks

• Evaluating and Advising Agile Frameworks

• Conflict and people management

Experience, Skills and Knowledge:

Must Have:

• Performed roles of a Scrum Master, Product Owner and an Agile Coach

• Handled at least 2 enterprise transformation assignments successfully

• Well versed with Scrum, Scrum at scale, Kanban, TDD, BDD

• Hands-on experience on tools (JIRA/TFS/Rally/Confluence)

• Comfortable with sprint and leadership level metrices around agility

• Open to explore changes around application of process frameworks

• Effective people and conflict management experience.

Good to Have:

• Exposure to traditional project management

• Experience with SAFe, Spotify Case Study, Phoenix Project

• Insights to Business Analysis and ITSM life cycle

• Presence in Agile community (Events, Conferences, Meetups)

Key Competency Profile:

• Spot new opportunities by anticipating change and planning accordingly

• Find ways to better serve customers and patients

• Be accountable for customer service of highest quality

• Create connections across teams by valuing differences and including others

• Own your development by implementing and sharing your learnings

• Motivate each other to perform at our highest level

• Help people improve by learning from successes and failures

• Work the right way by acting with integrity and living our values every day

• Succeed by proactively identifying problems and solutions for yourself and others.

Customer Success:

• Agile Coaching, Scrum Master, PO, Scrum at scale

• Enterprise Transformation Processes

• Change Management, Expectations Management

• People Management & Mentoring, Conflict Management

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

Visit us on Facebook (https://www.facebook.com/R1RCMIndia)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”