Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centred cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture.

Job Summary:

The Electronic Data Interchange (EDI) Specialist will be part of the ReadyBenefits, powered by UKG, team. This role is responsible for technical and configuration support for our customers EDI integrations. They will oversee all technical tasks for multiple customers.

Duties and Responsibilities:

Complete the following technical recurring tasks for multiple customers:

Monitor connectivity and production errors

Ensure file delivery and integration up time

Customer ad-hoc requests as needed

Troubleshoot connections and file delivery issues

Research and resolve system errors and draft a root-cause analysis

Interpret benefit plan documents and understand the system configuration/setup implications of the plan design requirements

Manage open enrollment activities including file deliveries and census files

Follow department protocols and Standard Operating Procedures (SOPs)

Track time spend on tasks/activities

Identify process improvement opportunities based on current workflows in the department

Required Qualifications:

Working knowledge of EDI support and employee life-cycle U.S. Benefits Administration, related regulations, ERISA guidelines, and HIPAA Compliance

1-3 years technical experience with EDI support on Benefit Administration Software and/or other HCM Benefits Administration technology solutions.

Proven ability to handle multiple projects while consistently meeting deadlines

Proficient in English, both verbal and written

Proficient using Microsoft Office suite (Excel, Word, PowerPoint, etc.)

Ability to work 6:30pm – 3:30am IST to align to customers working hours

Preferred Qualifications:

PlanSource/Benefits Prime experience

Bachelor's degree and equivalent work experience

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.     

*Disability Accommodation *

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com . 

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.