Description SUMMARY: Responsible for monitoring the Bank's overdraft accounts as well as the handling and processing of Start Fresh accounts to maximize customer service and minimize losses to the Bank. ESSENTIAL DUTIES and RESPONSIBILITIES: Review daily account reports for potential problems including accounts with excessive overdraft frequency or overdraft amount, overdrawn accounts with infrequent deposits.. Refer potential problem accounts to Overdraft Manager. Review daily overdraft/overdraft notices for accuracy, bank error, and rejected deposit items. Mail notices and refund fees if applicable Manage and review Start Fresh accounts. Utilize Privilege Manager Software to generate letters to customers per schedule, and ad-hoc letters if applicable. Mail same to customers. Originate telephone calls to customers to facilitate collection of overdrawn balances per schedule or as assigned, and ad-hoc calls if applicable. Notate results of calls and schedule follow-up calls in Privilege tracking software Originate entries to charge off accounts deemed uncollectible by management; originate entries to record recoveries of amounts charged off; Notate same on Privilege and Fiserv systems, email same to appropriate bank personnel Originate refunds of fees if applicable (bank error, stop payment, etc). Perform account maintenance through Fiserv for those accounts to which Overdraft Privilege has been added or modified. Generate letters for accounts to which Overdraft Privilege has been added or modified. Letters are generated and mailed by Postal Mail Sort. File copy in bank files. Receive customer and branch calls regarding Overdraft Privilege questions/situations Refer accounts for collections Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations. Provides assistance to the BSA Officer with monitoring Alerts produced within the AML System to insure compliance with the Bank Secrecy Act and governmental regulations dealing with anti-terrorism, money laundering, and Bank security. Regular, predictable attendance is an essential requirement of this position Complete all other duties as assigned EDUCATION and/or EXPERIENCE: High School Diploma or GED Minimum of one (1) year of banking experience with overdraft banking and customer service Strong computer skills and telephone experience required Qualifications Education High School (required) Skills Deposit Operations (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran