Banquet Captain (req4699)

Job Number: req4699

Job Title: Banquet Captain

Number of Openings: 1

Job/Employment Type: PT

Country: USA

State/Province: New York

City: Niagara Falls

Job Category: Banquets

Career Level: Experienced

Level of Education: High School Diploma/GED

Years of Experience: 1-3 years

Position Description

The Banquet Captain is responsible for directing banquet servers in the proper set-up and execution of banquet and special events. The Banquet Captain also acts as a banquet server, providing the guest with an enjoyable, expertly served dining and beverage experience that exceeds their expectations. The position is required to perform the following duties: welcome greeter, cocktail server, hors d’oeuvre passer, reception bus person, buffet runner, front server, back server, exit usher. In addition to the abovementioned duties, the Banquet Captain takes close direction from the Banquet Manager and Shift Managers to assist in a supervisory role on the floor for set up, service and breakdown of events. The Banquet Captain may be required to work in other capacities within other departments. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Position Requirements

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Education/Experience:

• Must be 18 years of age or older upon employment

• High school diploma or equivalent required.

• Minimum three (3) years’ experience in banquets.

• Supervisory experience preferred.

• Ability to communicate in English through speaking and writing.

• Must be able to work in a fast pace, busy and noisy environment.

• Excellent guest relation skills and the ability to be attentive and to anticipate all guest needs are necessary.

• Proficient computer skills preferred.

• Fine dining experience preferred.

  Language Skills and Reasoning Ability:

• Must possess excellent communication skills.

• Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions ofthis job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. Must be able to work in an environment where smoking is permitted.

• Must be able to stand, walk and move through all areas of the Casino for a lengthy period of time – up to nine (9) hours.

• Occasionally lift up to fifty (50) pounds.

• Must be able to exert well-paced mobility to maneuver between functions occurring simultaneously.

• Must have the ability to work indoors/outdoors as well as in extreme temperatures.

• Must maintain physical stamina and proper mental attitude to work under pressure in a fast paced environment and effectively deal with customers, management, employees, and members of the business community in all situations.

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