Seeking a Client Service Representative to join our team.

We are looking for an energetic, animal loving enthusiast to join our team at VCA Wellington Animal Hospital full time!

We have a unique culture in our hospital that values each person’s individual skills and personality. There’s something special about you and we are excited to learn more! As a Client Service Representative , you will be delivering exceptional service to our loyal clientele and the highest quality care to their boarded and hospitalized pets. Whether you have experience as a Customer Service Representative or are looking to get your foot in the door in the Veterinary field, we are ready to partner with you!

Why choose VCA Wellington Animal Hospital?

At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

· Access to the people and financial resources of a large veterinary community

· Leadership opportunities

· Career development programs

· Opportunities to give back through strong Shelter partnerships and VCA Charities

· Continuing education opportunities

· Tuition support and sponsorships

· Free mental health and wellness subscriptions (Head Space)

· Referral bonuses

· Competitive wage

· Medical, dental & vision insurance

· Generous pet care discounts

· Life, long and short-term disability insurance

· Paid parental leave

· Paid vacation and sick time

· 401(k)

· Full-time and Part-time positions available

The successful candidate will share our commitment to delivering exceptional service to our loyal clientele and the highest quality care to their pets.

Responsibilities include, but are not limited to:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

We offer competitive compensation up to $18.00/hr

Ready to grow with a collaborative and supportive team?

Apply now!

We look forward to getting to know you!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com