Primary Purpose

The Delivery Systems Administrator is responsible for managing the roadmap and the day-to-day operations of project management/delivery systems such as Microsoft ADO, Jira, Monday.com and Planview PPM Pro. The ideal candidate will have previous experience administering Agile project management/delivery tools, maximizing tool functionality, developing enhanced BI/Analytics, troubleshooting and leading project management tool implementations.

The incumbent will be a creative self-starter able to recommend creative, user friendly, technical solutions to support Agile delivery best practices. The Delivery Systems Administrator will work closely with Tool vendors, Scrum Masters, Product Managers, Project Managers, Release Train Engineers and other supporting IT SMEs (infosec, infrastructure, etc) to ensure that delivery systems yield maximum value with minimum technical and business risk.

What you will be doing:

• Project Delivery Systems Administration and Leadership

• Lead use of Microsoft Azure DevOps and project management tooling ecosystem across product and engineering teams

• Plan and executive a comprehensive roadmap strategy for Microsoft ADO, Microsoft Project, Jira, Planview PPM Pro, and Monday.com

• Manage Supporting day-to-day project management tooling operations

• Design and develop enhanced executive and delivery team dashboards and reports

• Develop and deliver training to Agile delivery teams

• Collaborate with Agile delivery teams to align tool with delivery methodology

• Collaborate with vendor partners and internal IT partners to design and put in place effective solutions

• Monitor and troubleshoot application environment to minimize business downtime

• Lead and execute testing of fixes and new features

• Stay up to date on the latest technologies and best practices

• Agile (SAFe/Scrum) Skills

• Understand Agile (SAFe/Scrum) delivery methodologies

• Understand Scrum and Kanban board management best practices

• Understand metric best practices (Velocity, Burndowns, WIP Limits, Cycle Time, Lead Time, etc.)

• Communication

• Lead system roadmap strategy reviews

• Communicate system changes to end user population

• Ensure that feedback from key business owners is fully acknowledged and incorporated into functional specifications, process flow diagrams and project plans to give business leaders the confidence that they are being heard and that their needs will be met

• Serve as a communication bridge between product and developers to facilitate understanding of initial requirements, questions, and changes across these groups.

• Resolve and/or escalate issues in a timely fashion

• Understand how to communicate difficult/sensitive information tactfully for business and technical audiences

What we hope you bring to the role:

Bachelor's Degree in Engineering, Technology, Business, or related field - Required

3 years of Experience working in Agile-based product development organizations - Required

1 year of Microsoft Azure DevOps System Administration experience - Required

Additional Job Requirements

• Prefer that candidate has 1 or more of these certifications, but not required:

• Certifications – Azure Devops Solutions Expert or other related training. Certified Scrum Master (CSM), Certified SAFe Scrum Master (SSM), Project Management Professional (PMP) or other related certifications

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and EEO – Spanish (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf) along with information on the Family and Medical Leave Act (FMLA) (https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf) and Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf) .

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.