At Ascensus, technology is more than just a solution. It powers the business that helps millions of people save for what matters—retirement, education, and healthcare. Our technology experts tackle exciting challenges in collaborative teams, but work in an environment where individual and career development is always valued. Technology associates leverage their talents and passion, building new and innovative platforms, creating programs founded in automation in agile frameworks, and driving existing and new markets—all of which supports the rapid growth of a dynamic industry leader.

Section 1: Position Summary

Work with the strategic product owner to define features and functionality which support our business by effectively collaborating with internal and external customers to document accurate project definition.

Section 2: Job Functions, Essential Duties, and Responsibilities

• Collaborates with Product Owner to write accurate user stories and acceptance criteria, incorporating technical dependencies that are ready to be consumed by the team.

• Supports and educates the Product Owner, especially with respect to grooming and maintaining the product backlog.

• Actively participates in scrum ceremonies (backlog refinement, road mapping, release planning, sprint planning).

• Assists the project team in defining project deliverables, including product-level documentation, flow charts, and diagrams describing current and future state business processes.

• Participates in retrospectives, identifying successes and challenges encountered and advocating for positive change.

• Completes accurate and timely updates to project tracking systems, including Azure DevOps (e.g., managing boards, updating tasks).

• Continually enhances domain knowledge of systems, products, industry trends, and AI tools (e.g., leveraging large language models [LLMs] to improve efficiency).

• Collaborates with team members to identify and apply best practices.

• Works with Product Owner and Team to plan and execute project implementations.

• Conducts business process improvement activities by shadowing users, identifying unnecessary tasks, determining opportunities for automation, and drafting playbooks for future state processes.

• Continually improves personal skills and adaptability to agile practice.

• Assists in identifying and mitigating project risks.

• Brings technical product knowledge to strategic business conversations.

• Assists with other tasks and projects as assigned.

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day-to-day basis, supporting our organizational culture.

Section 3: Experience, Skills, Knowledge Requirements

Minimum Requirements:

• Demonstrated success in Business Analyst position or equivalent work experience.

• AI curiosity and experience using large language models (LLMs) for improving personal productivity

• Bachelor’s degree or equivalent work experience.

• Excellent analytical skills.

• Excellent oral and written communication skills including active listening.

• Knowledge of PC applications including SQL and MS Office products.

• Experience with business process improvement activities (e.g., shadowing users, identifying redundant tasks, recommending automation opportunities).

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Preferred Skills/Experience:

• Knowledge and/or experience with writing user stories and acceptance criteria.

• Knowledge of Scrum/Agile theory.

• Applicable knowledge of technologies used by the team (e.g., Azure DevOps).

• Ability to create flow charts or diagrams describing business processes.

• Experience drafting playbooks for future state business processes.

We are proud to be an Equal Opportunity Employer.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).