Description:

• Take ownership of complete incident resolution with a professional, customer-centric attitude.

• Manage escalated incidents and participate in bridge calls and engaging internal escalation resources.

• Close tickets in a timely manner following incident resolution.

• Maintain an accurate record of activities using office tools and Incident Management software.

• Write detailed knowledge articles for escalated incidents to aid colleagues in future troubleshooting.

• Occasional travel to customer site, and internal training.

• Assist the Global Help Desk Leads in answering and logging incidents on an as-needed basis.

Top Skills Details:

Help desk support, operating system, customer service, Service desk

Additional Skills & Qualifications:

• Associates in Computer Science, Software Engineering, or a related technical field; Bachelor's preferred.

• Analytical, problem-solving, and decision-making skills.

• Ability to multi-task and work independently as well as in a group setting.

• Experience in a Customer-Facing Service or Helpdesk role.

• Proven track record working on teams in a fast-paced, demanding environment.

• Excellent written and verbal English communication.

• Basic to intermediate knowledge of application, database, & operating systems.

• Excellent written and verbal English communication.

• Basic to intermediate knowledge of application, database, & operating systems.

• Willingness to travel, and standby for support service if needed.

• Able to work on time and as part of a customer-oriented team.

• Detail oriented with a responsible work ethic

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.