Contract Support

Job ID

175829

Posted

16-Jul-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Newcastle upon Tyne - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a 12 Month FTC Contract Support

Job Responsibilities

· Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.

· Positively respond to both our internal and external customers through effective communication and personal accessibility.

· Helpdesk; including but not limited to; logging, distributing and closing down of reactive calls. Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers.

· Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.

· Understand procedures and processes and operate them to the required standard. Examples of these are

o Timesheets

o Co-ordination of billing applications, calculating margins, gaining client approval

o Obtaining supplier quotes and uploading onto the internal system for client approval (WQ)

o Raising Work Orders and Purchase Orders when required

o Clearing supplier invoices daily

o Liaising with the client regarding payment of invoices

o Working with the LCS to compile information for the Contract Review pack monthly

o Logging hazards on the QHSE Management Portal

o Processing supplier invoices and resolving any queries

o Updating of attendance planner (arranging attendance for contractors PPMs and Extra Works)

o Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE

o Weekly report submission to include WOM, Debt, Invoice Pool and OPO updates

o Submitting forecasts monthly

· Achieve results within quality and time restraints.

· Perform with an understanding of business requirements and changes, and ensuring continuous improvement.

· Actively participate in a diverse and effective team.

· Convey messages and ideas clearly and openly. Involve people and influence decisions.

· To carry out any reasonable request from management.

Person Skills

• Must demonstrate a strong sense of customer focus.

• Excellent verbal, and good basic standard of written, communication skills.

• Self-motivated and systematic.

• Results/ task orientated, attention to detail and accuracy.

• Excellent time management and organisational skills.

• Commitment to continuous improvement.

• Ability to work as part of a team, as well as independently.

• A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

• Excellent PC based skills, with experience in Word/Excel and Outlook – intermediate to advance level.

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)