General information

Job Title

SWF Airport Customer Experience Specialist On-Call

Date

Wednesday, May 29, 2024

State

New York

Base Pay Rate:

$ 19.00

City

Newburgh

Full/Part Time

Part Time

Part Time Days

Days of the week Shift Shift Start Time Thursday, Friday, Saturday, Sunday A.M. shift, Overnight shift, P.M. shift

Requirements and Description

Responsibilities for ACES

Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed

Handle customer concerns and questions in a timely and efficient manner

Provide answers to all general inquiries from customers and other airport visitors

Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes

Be a positive, pleasant, and engaging representative of the Port Authority of NY/NJ and the Stewart Airport community

Qualifications for ACES

Must be at least 18 years of age

High School diploma or GED.

Customer Service experience is a requirement, airport experience a plus

Bi-lingual a plus, but not required

Must have a professional appearance

Able to stand on your feet for up to 8hrs

Able to lift and/or move items up to 75 lbs.

Must be able to climb, bend and kneel

Must be able to use your fingers/hands to use a keyboard or tablet

Must be able to work outdoors for extended period of time.

Availability to work Monday, Thursday, Friday and weekends for 9am - 3pm and 3pm - 9pm shifts.

• Must have flexible availability to work most shifts which includes overnight, weekends and holidays.
• Availability to work during or in the event of inclement weather; holdover is mandatory.

ERMC is an equal opportunity employer.

Business attire is required for interview/job fair attendance.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Minimum Salary: 0.00 Maximum Salary: 0.00 Salary Unit: Yearly