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Rutgers The State University Unit Support Admin (Seasonal) in Newark, New Jersey

Position Details

Position Information

Recruitment/Posting Title Unit Support Admin (Seasonal)
Posting Number 24TM0469
Department OIT-Newark Computing Services
Overview
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Unit Support Admin (Seasonal) for the Office of Information Technology. This position provides technical and customer service support to the University community. Works closely with the management team of the OIT Computing Help Desk, Residential Networking or the Computing Labs, and handles routine duties essential to day-to-day operation. This position is also responsible for the monitoring of University services and networks after-hours, following escalation procedures as necessary.Among the key duties of this position are the following:
  • Provides quality customer support to all users on campus, over the phone, through email, face-to-face, and chat.
  • Communicates technical information to non-technical customers, verbally and in writing.
  • Troubleshoots and provides solutions for a wide range of computing and user support issues, both for campus- and customer-owned systems.
  • Troubleshoots network issues and repair jacks and faceplates.
  • Ensures that university, campus, and lab rules are followed.
  • Escalates unusual occurrences to supervisor/s.
  • Ensures equipment and software are operational.
  • Records usage statistics.
  • Maintains work location in a neat, clean, and orderly manner.
  • Creates, updates and maintains documentation (handouts & website).
  • Logs all phone calls, emails, drop-by issues, and chat transcripts into the tracking software.
  • Performs other duties as assigned.
Position Status Full Time
Hours Per Week 40
Daily Work Shift Day
Work Arrangement
FLSA Nonexempt
Position Salary $17 - $19
Payroll Designation PeopleSoft
Terms of Appointment Temporary Staff Appointment - Hourly
Qualifications

Minimum Education and Experience
  • Bachelor's degree in a related field, or an equivalent combination of education and/or experience.
Certifications/Licenses
Preferred Qualifications
  • Experience in a technical support operation or in a university IT support environment.
Required Knowledge, Skills, and Abilities
  • Exceptional customer service and interpersonal skills; ability to work efficiently in a team environment.
  • Ability to handle multiple concurrent tasks with constant interruptions in a fast-paced environment.
  • Ability to troubleshoot problems and make good decisions based on established procedures.
  • Good understanding of various services provided by OIT.
  • Able to communicate effectively with coworkers, supervisors, and clients.
  • Must be punctual and reliable in attendance, including mandatory meetings.
  • Must be able to work independently as well as collaboratively.
Equipment Utilized
Physical Demands and Work Environment
  • The position will primarily be work after-hours, handling overnight responsibilities.
Special Conditions
Posting Details

Posting Open Date 11/15/2024
Posting Close Date 11/23/2024
Open Until Filled No
Special Instructions to Applicants
Regional Campus Rutgers University-Newark
Home Location Campus Rutgers University-Newark
City Newark
State NJ
Location Details
Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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