Job ID Number

R3081

Employment Type

Full time

Worksite Flexibility

Hybrid

Job Summary

As a Training Developer/Content Management Specialist, you will play a crucial role in executing our content strategy across digital platforms.

Job Description

We are looking for a Training Developer/Content Management Specialist for a long-term opportunity that is hybrid in Newark, DE . In this role, you will play a crucial role in executing our content strategy across digital platforms, including SharePoint, MS Teams, WordPress, and other technologies. The position will be responsible for ensuring that the platform(s) align with our client’s vision to support the effective and efficient adoption and sustainment of systems, processes, and procedures. You will collaborate with cross-functional teams to support the effective execution of training, communications, and stakeholder engagement. Your exceptional design skills and attention to detail when implementing these services, will enhance our brand reputation and support the client during a time of significant transformation.

What You’ll Do

• Developing training content including webinars, self-pace learning modules, and other modalities to execute a comprehensive learning and development strategy that aligns with the company’s goals to transform and modernize their ways of working

• Driving brand awareness, engagement and end-user adoption

• Creating high-quality and compelling content across multiple platforms, including websites, blogs, social media, and email marketing campaigns

• Collaborating with cross-functional teams to gather information as needed, and to develop content that supports program initiatives

• Implement a content strategy that aligns with the organization’s objectives, effectively reaching various target audiences

• Create and manage all publication calendars to deliver timely content across various digital platforms

• Ensure publishing of engaging end-user friendly content, including training materials, and other content, including but not limited to blogs and newsletters

• Collaborate with designers, videographers and other stakeholders to oversee the content creation of visually appealing and multimedia-rich assets

• Monitor and analyze content performance metrics, such as website traffic, engagement rates, and make data-driven recommendations

• Create dashboards and reports to highlight improved efficiencies and key performance indicators to highlight the success of various program initiatives

• Ensure brand consistency and compliance with the client’s style guide and voice across all content deliverables

• Manage and maintain content repositories, including content management systems (CMS), and ensure content is organized and easily accessible for future us

What You’ll Need

Required

• Bachelor’s degree in marketing, communications, journalism or a related field

• 5+ years of experience as a content manager, content strategist or similar role

• Excellent written and verbal communication skills

• Demonstrated ability to create high-quality, engaging, content across digital platforms

• Familiarity with content management systems (CMS) and a strong working knowledge of HTML

• Experience using analytics tools to monitor content performance

• Strong project management skills with the ability to prioritize tasks and meet deadlines

• An analytical mindset to interpret data and metrics and optimize content performance

• Self-motivated, proactive, and able to work collaboratively in a fast-paced environment

• Proficiency in content management and social media tools like WordPress, SharePoint, MSTeams, Captivate/Articulate/Rise 360, SnagIt, Canva, Camtasia, HubSpot and/or Coschedule

• Understanding of user experience (UX) principles and web design best practices

Desired

• Master’s degree in marketing, graphics design, communication, journalism or a related field

• Knowledge of content marketing trends, audience segmentation, and persona development

• Familiarity with change management techniques and methodologies (i.e., Prosci ADKAR)

• Familiarity with content distribution and amplification strategies, to drive rapid end-user adoption, reinforcement, and sustainment

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.