Requisition ID: req51281

Job Title: Virtual Supplemental Case Management MSW Intern

Sector: Program Administration

Employment Category: Intern

Employment Type: Part-Time

Open to Expatriates: No

Location: New York, NY HQ USA

Work Arrangement:Open to Remote

Job Description

Job Overview:

The Preferred Communities (PC) Intensive Case Management (ICM) Program, funded by the Office of Refugee Resettlement (ORR) offers individualized case management to the most vulnerable IRC clients. In FY22 with additional funds from ORR, the IRC’s ICM program created the Supplemental Case Management (SCM), a case management program that provides services to clients who exited their initial resettlement service period with additional need, but whose needs do not rise to the level of ICM eligibility. In FY23, the Virtual Supplemental Case Management (VSCM) Program was created to provide services to clients in need of case management who are outside the serviceable area of an IRC office or other resettlement agency and help local offices who need additional virtual support. The Virtual Supplemental Case Management intern will work in coordination with the VSCM team to provide remote services and referrals to clients located across the 27 IRC resettlement sites as well as clients located outside of the IRC catchment areas part of vulnerable groups: single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). The VSCM Intern reports to the Program Officer for VSCM in the Resettlement, Asylum, and Integration Department in the US.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Conduct client assessments at intake, 3 months and 6 months by phone or video conferencing with the use of telephonic interpretation as needed.

• Work in collaboration with the client to develop individualized goals and service plans for their service period.

• Map community assets and help make referrals to community partners where client resides.

• Assist in scheduling and helping clients learn how to get to appointments in their area.

• Assist clients with navigating healthcare and social service systems in their area.

• Input case note documentation into IRC’s database, Efforts to Outcomes (ETO).

• Communicate client concerns with VSCM staff

• Work on additional mezzo and macro projects to increase capacity of the VSCM program

• Collaborate with VSCM team, IRC colleagues, and community members to identify and develop partnerships to connect clients to nearby resources that meet client needs.

• Assess and make client referrals for other services as appropriate

Learning Objectives:

• Develop social work competencies at the micro level, with additional projects that focus on the mezzo and macro levels.

• Apply critical thinking to problem solving within the context of professional social work practice and service delivery.

• Use supervision and consultation appropriate to social work practice.

• Understand the forms and mechanisms of oppression and discrimination and apply strategies of advocacy and social change that advance social and economic justice for clients.

Requirements:

• Must be a US citizen or legal permanent resident and authorized to work in the U.S.

• Must be at least 18 years old

• Must be working towards their MSW degree

• Must commit to at least 15 hours a week, with a preference of two full days a week over the course of two semesters (with time off for all school holidays)

Demonstrated Skills & Competencies:

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.

• Demonstrated success working and communicating effectively in a multi-cultural environment.

• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.

• Ability to work independently and collaboratively in a remote setting.

• Attention to detail and accuracy in work product.

• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.

• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

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