Description:

• Provide second-level support on escalated issues from the Help Desk, ability to escalate

problems to Analysts, Programmers, Operations or Engineers when necessary, assisting

with information gathering and problem solving of escalated hardware and software

support issues.

• Assist the videoconference team with video and sound checks before meetings, bridging

complex multi-location meetings, and provide support for collaboration technologies in

the office, such as Zoom and Teams

• Assist IT Training Team with conducting new hire training, as necessary.

• Participate in projects to deploy new technology, such as PC upgrades, and special

events, such as server room maintenance. These projects often take place on the

weekends or after hours.

• Image computers, configure IP telephones, move and install printers.

• Install firmware updates on computers and docking stations.

• Perform asset tagging and hardware inventory maintenance, including the preparation of

loaning of computer equipment.

• This position requires to be on site 5 days a week and cannot be performed remotely.

Skills:

Office 365, imaging, troubleshooting, active directory, Customer service, Help desk support, Windows 10

Top Skills Details:

Office 365,imaging,troubleshooting,active directory

Additional Skills & Qualifications:

Exceptional customer service

• Strong analytical and technical troubleshooting skills

• Excellent written and verbal communication skills

• Strong work ethic, attention to detail and punctuality

• Creativity and an ability to collaborate with others effective collaboration skills.

• A sense of urgency for incident resolution

• An ability to multitask and prioritize in a fast-paced environment.

• The ability to work under minimal supervision, independently, and as a member of a

project team.

• Experience communicating with executive-level managers.

• An ability to adjust the work schedule as needed for on-call support or overtime.

• An ability to travel.

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Accrued Sick time

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.