Student Success Advisor – Technology Programs (HEOa)

POSITION DETAILS

In January 2023, NYC Mayor Eric Adams announced in his “State of the City” address a new commitment to expand the City’s ability to prepare New Yorkers for tech careers by supporting the expansion of a world-class public higher education pipeline. As a core component of the City’s tech workforce development strategy, the “CUNY 2x Tech” initiative will be expanding to Guttman Community College to equip tech graduates with the skills and experience they need to succeed in tech careers in NYC. To achieve this goal, the “CUNY 2x Tech” initiative provides a comprehensive investment in instruction, advising, and experience that are essential to prepare New Yorkers for 21st century jobs, and was developed in direct response to the needs identified by NYC academic leaders and industry professionals.

At Guttman Community College, CUNY, the Office of Advising & Transfer Support is a dynamic, innovative, and student-centered team of specialists who support students' academic, professional, and personal success and persistence from recruitment through graduation.

Reporting to the Associate Director of Advising & Transfer Support, the Student Success Advisor for Technology Programs is responsible for supporting the success of all students, with a focus on students enrolled in technology focused degree and/or certificate programs and will align, accomplish, and extend the mission of CUNY 2x Tech. Duties include but are not limited to:

• Conduct group and individual information sessions/workshops for prospective students and supporters, facilitate orientation sessions, and present to key internal and external stakeholders, both independently and collaboratively with other campus units/committees.

• Assist prospective and persisting students individually and in group sessions with tasks such as understanding the College's educational model, navigating course selection, registration, and continuous enrollment.

• Manage a caseload of continuing students by monitoring progress toward degree or certificate completion using technology and other means.

• Collaborate with academic departments, faculty, and internal/external partners to plan academic and advising activities, and monitor student performance.

• Conduct proactive advising for all students on course enrollment, early career choices, academic standing, and policies and procedures.

• Assist in promoting and implementing measures for timely degree attainment, including interventions related to academic standing and success.

• Provide transfer counseling and facilitate a transfer planning curriculum for all students, including workshops, online and print resources, individual advisement, and events such as transfer fairs and visits.

• Collaborate with campus units/committees to facilitate career and internship planning for students.

• Train students in utilizing web-based platforms, including but not limited to Degreeworks and CUNYfirst.

• Report on activities and outcomes, providing assistance with report writing, assessment, and data collection.

• Serve on relevant College and University Committees as needed.

• Ensure that students are on track to participate in relevant CUNY 2x Tech-related programs.

• Performs related duties as assigned.

Note:

• Some evening and weekend hours are mandatory

About Guttman Community College:

The Stella and Charles Guttman Community College is a beacon of innovation and knowledge creation in higher education, a two-year college where evidence-based high-impact practices in curriculum design and delivery permeate the educational model and have yielded graduation rates that are the highest in CUNY’s community college sector and above the national average. Located in midtown Manhattan, Guttman draws a culturally diverse student body from across New York City and is a federally designated Hispanic Serving Institution.

The College is committed to using a range of innovative approaches to achieve its goals and to improve student persistence, retention, completion, and transfer. The centerpiece of Guttman’s educational model is an integrated first- year core curriculum, where students examine current world issues and use New York City as a living text and laboratory. Thus, connecting information and concepts across multiple disciplines, contexts, and perspectives. This immersive approach equips Guttman students with the foundation of knowledge and skills essential to their intellectual, social, civic, and professional endeavors in and beyond the classroom. The College admitted its first cohort of 300 students in August 2012 and has established a bold goal to increase enrollment as informed by its new strategic plan (Guttman Forward 2028). Before applying, candidates are strongly encouraged to visit the Stella and Charles Guttman Community College website (www.guttman.cuny.edu) to learn more about the institution.

QUALIFICATIONS

A Master's degree in an appropriate discipline (e.g., counseling, guidance, social work, or psychology) and two years' related experience.

Preferred Qualifications:

• Excellent written and oral communication skills.

• An understanding of the tech industry and its relationship to higher education.

• Experience with data and reporting (both quantitative and qualitative written reports).

• Ability to work nights and weekends.

• Experience working with career-focused adult learners.

• Familiarity with academic advisement, particularly in STEM fields.

• Previous professional experience in a tech field, preferably within or adjacent to NYC tech companies.

• Proficiency in Microsoft Office applications and experience or ability to quickly learn appropriate modules in the CUNYfirst system.

CUNY TITLE OVERVIEW

Provides educational programs, academic advice, and counseling assistance to students in one of CUNY's comprehensive support programs.

• Provides advice and counsel to students covering academic, social, career, and related issues, making appropriate referrals as needed

• Determines areas of need and develops and teaches orientation programs, seminars, student workshops, and other activities

• Develops interventions related to student academic status and success

• Reports on activities and outcomes, assisting with report-writing and data collection

• Collaborates with academic and student support departments to ensure students are utilizing available services and programming

• Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

$70,238 - $75,465; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Before applying, candidates are asked to visit the Stella and Charles Guttman Community College “Prospective Employees” webpage ( https://guttman.cuny.edu/human-resources/prospective-employees/) to learn some of the many reasons to join us at Guttman.

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID (28862) or Title (Student Success Advisor – Technology Programs). Select "Apply Now" and provide the requested information.

In order to be considered for the position, candidates must upload as one document, by the closing date:

• A cover letter that highlights your education and experience and what would make you a Model Guttman Employee

• Resume/CV

• Contact information for 3 professional references.

Incomplete applications will not be considered.

CLOSING DATE

Position closes on September 14, 2024 with review of resumes beginning August 29, 2024.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

28862

Location

Guttman Community College