Job Description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The Human Resources Administration (HRA) is the nation’s largest local government social services agency. HRA fights poverty and income inequality by administering more than 15 major public assistance programs, including Cash Assistance, the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Domestic Violence Services, Home Care Services, Child Support Services, and numerous other critical support benefit programs and services. In administering these benefit programs, HRA assists over three million New Yorkers annually.

The Executive Project Management Office (EPMO) executes and implements the HRA Administrator’s and EPM’s agenda. This entails launching and managing new programs (e.g., the Emergency Rental Assistance Program or ERAP); supporting Information Technology (IT) initiatives through various services, including business analysis, project management, relationship management; prioritizing IT financial resources for HRA; securing Governance approval for new IT projects; coordinating business process improvement initiatives and overseeing the implementation of corrective actions; providing relationship management and escalation services on behalf of HRA clients and service providers with other city as well as state government entities; and coordinating cross-agency initiatives.

The Office of the Administrator / Executive Project Management Office (EPMO) is recruiting one (1) Administrative Staff Analyst NM-III, to function as a Strategic Project Manager, who will:

• Plan, execute, and monitor new programs and initiatives for HRA in collaboration with the Executive HRA Project Manager. Provide leadership and strategic support to stakeholders throughout the program/project life cycle. Collaborate with HRA Chiefs, key support areas, and external stakeholders in related functions, including preparing business cases and requests for proposals; securing governance approval; coordinating resourcing and contracting aspects; project-managing execution; providing or overseeing management reporting.

• Provide project management services for critical new agency projects, including formulating project charters and business visions; overseeing project plan developments; ensuring on time, on scope, and on budget delivery of new projects that enhance the agency’s ability to service its clients. Prepare reports and make presentations to update program and agency leadership on progress; Serve as a liaison between HRA program areas and non-HRA project stakeholders, service providers, and oversight entities; foster transparency, teamwork, and accountability among team leads and stakeholders.

• Manage cross-agency projects impacting critical operations or enterprise systems that span HRA and other city agencies. Lead cross-agency project teams, ensure project plans and objectives are clearly articulated and documented, ensure participation and deliverables from HRA/DSS stakeholders, facilitate implementation that meets the strategic needs and objectives of the agency.

• Lead change and stakeholder management efforts to improve existing IT systems and applications, identify and coordinate appropriate change management initiatives. Develop strong relationships with HRA programs and DSS leaders and obtain a deep understanding of business needs. Oversee business process improvement initiatives, contribute to and oversees the development of future-state processes; develop and oversee the implementation of corrective action plans. Lead operational subject matter expert teams to identify as-is and to-be processes and coordinate implementation with program areas and all relevant service providers to modernize agency systems and operations. Ensure modernization initiatives meet the agency’s operational needs and policy objectives.

• Manage project managers and other staff on a project basis. Analyze, and synthesize relevant information contributing to enhanced, data-driven strategic decision-making and performance monitoring. Oversee the preparation of and reviews reports, presentations, business cases, Certificates to Proceed (CPs), and other key initiative artifacts to ensure clear and effective communication of findings, objectives, and recommendations to internal and external stakeholders. Make presentations to program management and agency leadership and represents the EPM in meetings.

Hours/Shift:

9am-5pm

Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.