Job Information
City of New York SNAP-CR AREA SUPERVISOR in New York, New York
Job Description
APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE.
The DSS Accountability Office (DSS-AO)-IREA is responsible for protecting the integrity of social services programs administered by the New York City Department of Social Services (DSS) and ensuring that DSS complies with all statutory, regulatory, and contractual standards.
The Office of Revenue is a major component of IREA. It is responsible for the recovery of public assistance benefits paid to current and former participants. The divisions and programs within the Revenue Office seek recovery of outstanding debts owed by participants, New York City employees and from those who received settlements as a result of personal injury lawsuits. The Office also monitors and processes participant budget changes as a result of computer matches where new financial information is uncovered or from referrals from other program areas requiring budgeting action on cases. It was enhanced by the addition of the Supplemental Nutrition Assistance Program-Claims and Recovery (SNAP-CR). SNAP-CR establishes SNAP claims for the agency according to the Federal SNAP guidelines to recover inaccurate or overpayment, implement sanctions/disqualifications and discontinue issuance of inaccurate SNAP benefits.
SNAP-CR is recruiting for (1) one Principle Administrative Associate II to function as a SNAP-CR Area Supervisor, who will:
Directly and indirectly supervise staff in Claims processing/establishment of claims/recovery of manual payments/Program support. Track and ensure productivity of processing case actions in claims, establishment and imaging or recovery units.
Develop, complete. reviewing and maintain statistical reports, charts and memos on program operations, productivity and production. Conduct unit/section meetings and/or training as needed.
Assign, evaluate, review and approve claims/establishment/recovery actions for accuracy referred to SNAP-CR from HRA programs throughout the agency in CA and SNAP only sites, Quality Control and internal audits prior to establishing in WMS.
Monitor, approve and address any issues in staff’s time and leave. Conduct meetings and conferences with respect to Time and Leave procedures to ensure that compliance is met.
Represent the Executive Director and/or Director in their absence at various meetings related to program operation or specifically to SNAP over payment related activity.
Provide presentations/ demonstrations of the Automated Supplemental Nutritional Assistance Program Claims system (ASCS) and/or general program operations to both internal as well as external entities to the AO.
Liaise with agency operations subsystems and support programs via email/ memoranda or telephone communication to indicate actions implemented on SNAP-CR and/or agency cases.
Perform annual evaluation appraisals for staff under direct supervision. Conduct interview/select candidates from the hiring pool and/or in interview panels.
Conduct meetings with subordinates at various levels as needed to address program/unit operations.
Contact and/or correspond with internal /external entities on any problems reported in the automated system or program operations to ensure resolution and/or expeditious results for SNAP-CR to adhere to State and Federal guidelines.
Schedule: Monday - Friday 9:00 am to 5:00 pm
Location: 375 PEARL STREET
Qualifications
A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.