Job Description

About the Agency:

The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

• We maintain building and resident safety and health.

• We create opportunities for New Yorkers through housing affordability.

• We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of “Housing Our Neighbors: A Blueprint for Housing and Homelessness,” Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team:

Housing Preservation & Development Technology (HPD Tech) is the IT division within HPD. The Office of HPD Tech leads the agency’s effort to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work. HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro-actively react to building, neighborhood and market conditions.

The Office of HPDTech is composed of 7 units: CIO (Chief Information Office), CTO (Chief Technology Office), CPO (Chief Product Office), Budget, Enterprise Architecture, Planning & Compliance, and Information Security.

Your Impact:

As the Senior Technology Advisor for HPD Tech, you will be responsible for the management and establishment of schedules for all tech projects. Additionally, you will ensure that support processes are followed with regard to issue resolution and problem management and be responsible for minimizing downtime/outages/issues of all systems supported. This position will also be responsible for communications related to establishing IT policies and procedures impacting programs and staff.

Your Role:

Your role will be to work under executive direction of the Chief Information Officer, with a wide degree of latitude for independent initiative, judgement, and decision, performs difficult and responsible professional managerial work in the planning, organizing, and controlling of the overall activities of HPD IT. The IT Operations Manager will foster collaboration within the IT Development, Infrastructure and Business Team, as well as cross-team collaboration, provide objective measurements and subjective guidance, drive accountability and progress towards the team’s strategic objectives. This leader will also work closely with various executive directors and staff within HPDTech to drive end-to-end accountability. Drive operational performance by improving the operational governance management.

Your Responsibilities:

• Collaborate closely with Systems Administration, Applications, Data, and Infrastructure teams to manage application support service level agreements and produce metrics in support of results and analyzes results to identify trends and opportunities for improvement.

• Manage and coordinate efforts for application maintenance windows for standard deployments and planned downtime.

• Manage and coordinate troubleshooting efforts to resolve application outage in a timely manner

• Responsible for ensuring team resources adhere to the Incident Management process to ensure a timely triage, handling, resolution and restoring of services, Lead discussions with various system areas on defining and implementing proper system health and performance reviews per assigned applications.

• Act as the point of escalation for all IT issues & work with other departments in IT, Business, Help Desk, Network/Telecom, and Infrastructure teams to rapidly resolve them; analyze and understand impact to end-users and customers and articulate findings to senior technology leadership and/or technology partners via root cause analyses.

• Escalate vendor support issues to senior management; identify problems and improve support service levels.

• Ensure the CIO is well-prepared with all materials, briefings, and background information needed for internal and external meetings, presentations, speaking engagements and events.

• Leverage technical knowledge to serve as lead over special initiatives; participate in key internal and external meetings, including preparation and follow-up with relevant parties.

• Assist with information gathering and conduct relevant technical research to prepare required briefing materials, presentations, talking points, and proposals.

• Analyze system services, operating systems, networks, and applications to address functionality issues.

• Review and maintain application/systems/project deliverables for senior leadership, city hall contacts and external partners.

• Serve as a primary point of contact for priority tech requests on behalf of the CIO

• Prepare executive level reporting and presentations; publish weekly summaries from various internal forums.

• Develop a communications strategy to convey consistent quality messages related to the activities, accomplishments, and challenges from the Office of the CIO.

• Develop and make recommendations concerning policies and procedures affecting the IT operational and administrative matters.

• Ensure the daily operations and the resolution of special managerial and operational, problems pertaining to policy and practice.

• Translate organization strategy into plans, programs, and objectives for their team(s).

• Develop and recommends to Senior Management policies and procedures affecting all aspects of IT operations.

• Plan, assign, direct, monitor, review, and evaluate work performed by assigned staff.

• Ensure operational and strategic network planning, make projections and recommendations, improvements, and maintenance for growth of the IT hardware and network infrastructure systems.

• Ensure technology solutions adhere to security policies and guidelines promulgated by the Chief Security Officer.

• Complete all the duties of the incumbent.

Preferred Skills:

• 6+ years of IT experience with 3+ years of operational experience working with senior management level position and demonstrated capabilities to deliver communications materials.

Significant track record of executing in tight deadlines in government.

Experience in analytical skills with certification in Scrum, CSM (Certified Scrum Master)

• Good understanding and technical knowledge of current network and client operating systems, hardware, protocols, and standards, such as Windows OS, cloud platforms like O365 and Azure, HP hardware common desktop productivity software solutions.

• Demonstrated ability to apply IT in solving business problems.

• Good Understanding of Jira Service Desk, Jira Project Management and Confluence.

• Ability to present ideas in business-friendly and user-friendly language.

• Highly self-motivated, self-directed, and attentive to detail.

• Extensive experience working in a team-oriented, collaborative environment.

• Excellent written, oral, and interpersonal communication skills.

NOTE: Only those candidates under consideration will be contacted. This position is open to applicants who filed for an exam or those who are already permanent in the Computer Systems Manager title.

Please indicate in your cover letter whether you have filed for an exam or are already permanent in the Computer Systems Manager title. Applicants who filed for an exam will be required to produce a copy of their Order Confirmation Receipt at time of interview for verification.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and various unions.

NYC residency is not required.

Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.