Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

Within the Technology Portfolio Management team, the Senior Product Designer for Portfolio Tools will support transformation and evolution of our portfolio toolset, focusing on optimizing the customer experience to meet business outcomes, and create efficiencies in support of the Tech portfolio planning for the enterprise.

In this pivotal role, you will play a critical part in driving the design of internal tools essential for optimizing our technology investment management. Reporting to the Director of Product Management for Portfolio Tools, you will be responsible for delivering a best-in-class user experience that aligns with business goals, collaborating with customers, and ensuring the tools meet user needs and enhance our business operations. Your contributions will directly impact our mission of transforming enterprise-level management tools, fostering innovation, and accountability within the team.

Key Responsibilities:

• Design and Prototyping: Create high fidelity designs, wireframes and interactive prototypes that demonstrate a deep understanding of the user journey. Work closely with engineering partners to ensure designs are implemented effectively.

• Iterative Design Process:Utilize an iterative design approach that incorporates user feedback throughout the product development life cycle. Continuously refine and optimize the experience to enhance usability and meet business goals.

• Journey Mapping: Support the creation of detailed journey maps to understand and visualize theend-to-end user experience across multiple touchpoints. Collaborate cross functionally to identify pain points,opportunities and areas for improvement with a long-term scalable mindset that supports our internal systems and processes.

• Collaboration with Stakeholders: Collaborate closely with Portfolio, Technology, and Product leaders to align the tools with their needs and the company’s strategic goals. Capture and prioritize user requirements and enhancements through regular feedback loops.

• Go-to-Market and Adoption: Support change management efforts to promote adoption and usage across the organization. Develop documentation to facilitate user transition.

• Customer Experience: Ensure tools meet user needs and objectives and offer seamless customer experience.

• ProductDesign Expertise: Demonstrated experience in designing software or technology products, preferably within an enterprise setting managing internal tools.

• Analytical and Critical Thinking: Ability to analyze complex data, understand user needs, and translate them into effective product solutions.

• Communication and Collaboration: Strong interpersonal skills with the ability to build relationships with stakeholders and lead cross-functional teams effectively.

• Technological Proficiency: Familiarity withdesign tools such as Figma, Adobe as well as prototyping tools. Strong understanding of UX principles, interaction design and visual design

Minimum Qualifications:

• 5 years of experience in product design.

• Bachelor’s degree

• Experience with design tools such as Figma, Adobe as well as prototyping tools

• Experience with UX principles, interaction design and virtual design.

• 2 years as a subject matter expert, with technology-based products.

Preferred Qualifications:

• Experience with portfolio management tools and financial scenario modeling.

• Masters Degree

• Analytics and critical thinking: ability to analyze complex data, understand user needs, and translate them into effective product solutions.

• Communication and collaborations: Strong interpersonal skills with the ability to build relationships with stakeholders and lead cross-functional teams effectively.

• Experience creating style sheets and design standard languages.

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technology

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24015239