Job Description

Mount Sinai is one of the largest non-profit health systems in the U.S., with a strong reputation and Top 20 national ranking for both care quality and research/education. Our health system has 40,000 employees working together to provide care for millions of patients each year.

Mount Sinai Solutions (MSS) is a unique business unit within Mount Sinai dedicated to serving Commercially insured patients, whether through direct contracting with employers and unions, or via partnerships with companies that serve them. We currently serve over 450,000 patients in the New York area, via 35+ customers and 10+ partners, offering a wide range of products ranging from virtual navigation services to worksite health centers.

We are looking for talented professionals that are passionate about developing a true system of care that can create market-leading value for our customers, members, and patients and:

· Are comfortable “playing up” and “playing down” as needed to accomplish business objectives

· Work productively amidst ambiguity

· Thrive in fast-paced work environments

· Seek to improve the status quo

We are looking for a Senior Associate to join our Team, focused on delivering a great value and a best-in-class experience for our patients. In this role, you will drive the implementation of new products, implement new customers & partnerships, and develop strategies for optimizing the patient experience. The Senior Associate is a highly visible role with significant opportunities to lead change and engage with senior leadership across the Mount Sinai Health System.

Qualifications

Education and Experience

• Bachelor’s Degree

• 5+ years of directly related experience required

• Experience in managing projects with cross-functional responsibility

• Demonstrated leadership, management, and decision-making skills

• Expertise in Microsoft Office Suite (PowerPoint, Excel, etc.)

• Experience with electronic medical records, Epic (preferred)

Additional Skills and Qualities

• Strong written and verbal communication skills

• Strong analytical and trouble-shooting skills

• Self-motivated team player

• Highly organized, structured, and detail-oriented

• Background in program development and process improvement strongly preferred

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $103,000.00 - $157,492.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, M1V - MSS Specialty Care Direct - MSH, Mount Sinai Hospital

Responsibilities

Implementation of Solutions and Partnerships

• Lead the implementation of new healthcare products and services, ensuring seamless integration into existing workflows.

• Manage and coordinate all aspects of project management including: budgets, resource utilization, tasks, schedules, issues, risks and risk mitigation plans, change management, and status to support effective decisions and project reporting to stakeholders and steering committees.

• Design and build efficient workflows, optimizing processes for maximum effectiveness.

• Collaborate with cross-functional teams to align product operations with overall business objectives.

• Assist in the resolution of operational issues and customer inquiries related to healthcare products.

• Facilitate communication between stakeholders, including clients, vendors, and internal teams.

• Drive the implementation and iteration of new technologies to support day-to-day operations (e.g., ZenDesk).

• Develop and maintain documentation for product operations, including standard operating procedures and training materials.

• Provide support and training to team members on new product features and operational procedures.

Support improvement efforts

• Develop and track metrics improvement through reports and dashboards to communicate financial and operational objectives. Effectively delegates tasks among team members.

• Collaborate with the analytics team to determine areas of clinical quality improvement and operational optimization.

• Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate operations.

• Supports workgroups and project meetings with guidance from the team, developing trusting working relationships with all partners.

• Effectively communicates and collaborates with all levels of staff, from leadership to front line personnel. Presents findings and strategic recommendations in formal and informal settings to project stakeholders and leadership with focus on product growth.

About Us

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.

• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.

• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $103000 - $157492 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.