Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.

How will you make an impact in this role?

The Senior Manager, Amex Ads Product role sits within the Digital Advertising team and reports to the Director, Amex Ads Product & Business Operations. This individual will support the growth of Amex’s digital advertising network, which is focused on introducing new channels for advertisers to engage Amex’s customers across our digital platforms (e.g., Amex Travel, Resy, Amex App).

This individual will own the product roadmap of several digital capabilities (e.g., ad serving, targeting, measurement) that will power Amex’s new advertising products. This individual will be responsible for the design, development, and deployment of these new capabilities, in partnership with a team of engineering resources. As necessary, this individual will lead assessments of external tech solutions to fill internal capability gaps. Finally, this individual will be responsible for establishing robust compliance / risk guardrails as well as managing the team’s tech budget and resourcing.

Key Responsibilities

• Own the product roadmap of Amex’s new advertising capabilities (e.g., ad serving, targeting, measurement), ensuring alignment with strategic priorities of the Digital Advertising team

• Lead the design, development, and deployment of these new ad capabilities, collaborating across numerous platforms (e.g., Amex Travel, Resy, Amex App) and functional teams (e.g., product, technology, marketing, control management, legal)

• Translate business requirements into actionable tech specifications (e.g., features, user stories) for engineering teams

• Closely track delivery of each capability, prioritize engineering effort (when necessary), and manage an active backlog

• Lead regular standups with tech owners to ensure timely delivery of capabilities as well as tech leadership updates to highlight progress and potential blockers

• Help resolve tech issues that arise and proactively identify opportunities to automate processes

• Spearhead assessments of external tech solutions to fill internal capability gaps and own the end-to-end third-party lifecycle management (TLM) associated with these new vendors

• Enact comprehensive compliance / risk processes & controls and lead the New Product Approval (NPA) process when launching new capabilities

• Lead the annual tech resourcing & budgeting (BID) process for the Digital Advertising team and actively manage tech funding to ensure proper utilization

Minimum Qualifications

• Bachelor’s Degree

• 4 years of product development, product management, and/or strategy experience

• Exceptional problem-solving skills with an ability to understand technical systems, identify issues, and develop effective solutions

• Strategic mindset with a proven ability to work in white space and ambiguity

• Self-starter with experience leading complex projects end-to-end

• Strong detail orientation and highly organized

• Excellent communication skills

• Strong collaboration and relationship management skills with ability to engage, influence, and inspire partners

• Customer-centric mindset with strong business acumen

• Strong analytical skills with proficiency in Microsoft PowerPoint and Excel

Preferred Qualifications

• Proven ability to develop and execute against a product vision, strategy, and prioritized backlog Technical understanding of the product development process

• Experience managing a digital product, leading technology scrum teams (in an agile environment), including software developers, engineers, and architects

• Experience translating business requirements into actionable tech specifications (e.g., features, user stories) and ensuring technology deliverables are built with high quality

• Experience interfacing with product owners and technology teams at American Express

• Experience with backlog management software (Rally/JIRA) 

• Expertise in the advertising industry and/or Commerce Media Networks

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25002311