Description

We are in search of a Senior IT Support Engineer to join our thriving team. The role is based in New York, New York, and is pivotal in ensuring seamless IT operations. As a Senior IT Support Engineer, you will be responsible for providing technical support to executive-level users, managing cybersecurity tools, and maintaining network infrastructure.

Responsibilities:

• Provide end-user technical support, focusing on executive-level users

• Manage and maintain macOS and Windows Desktop environments

• Utilize Microsoft-related technologies such as Windows Server, Active Directory, Exchange, and Office 365

• Implement and support network infrastructure including switches, firewalls, and ensure a good understanding of TCP/IP, DHCP, and DNS

• Manage cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO, and MFA

• Handle customer credit applications and maintain accurate customer credit records

• Monitor customer accounts and take appropriate actions when necessary

• Develop and maintain expertise in Cisco Meraki and ConnectWise

• Utilize your skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments

• Ensure experience in providing Managed Service Provider (MSP) services.

Requirements

• Extensive knowledge of Cisco Technologies

• Familiarity with Citrix Technologies

• Ability to work with Mac Computers

• Proficient in Microsoft software and tools

• Experience with Active Directory

• Expertise in working with Apple Devices

• Strong understanding of Computer Hardware

• Experience in Configuration Management

• Proven ability to handle Deployments

• Bachelor's degree in IT or related field (preferred)

• Excellent problem-solving skills

• Strong verbal and written communication skills

• Ability to work in a team environment

• Ability to manage multiple tasks and priorities

• Strong customer service skills

• Willingness to stay updated with the latest technology trends.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .