The Re-engineering Process Group Mgr manages a small team responsible for the end-2-end process redesign of our current Production Verification Testing and Demo account processes.

The role will develop, own and operate the end-2-end business process, cross-discipline and across the Services business. The 'What' is to fundamentally change the account opening, client definition mapping, reconciliation and proofing of test/demo accounts that are managed today. In parallel, the role will work closely with 1st, 2nd and 3rd lines of defense to ensure the right controls are built and managed to support the new process and put in place automated and simple process to manage the interim state.

Successful outcomes will ensure we can safely execute deployments of new business capabilities and improve tooling to support sales in demonstrating our offerings to clients. The role will influence and drive multiple teams across the Services Organization.

An In-depth understanding of how Services operates will contribute to achieving the objectives of the function. A good understanding of the Services industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. The role requires thorough understanding of strategic direction of the Services group, combined with a solid conceptual and practical grounding in both the area of expertise supporting the current processes and related subject areas.

Excellent communication skills are required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. The successful candidate will be responsible for executing functional strategy working across product, technology and operations. The role will be accountable for end results, budgeting, planning, policy formulation and contribution to future strategy. Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

A direct report to Managing Director responsible for the End-2-end business process re-engineering deliverables and an integral member of the functional leadership team within Services

Responsibilities:

• Responsible for setting process improvement reengineering vision/strategy and translating into capability building training & mentoring internal staff technical & change management expertise development, as well as, extending it across the business.

• Drive execution to increase operational efficiency, reduces process variation, and consequently gaps in customer experience; increase growth & innovation.

• Prioritize and plan portfolio of meaningful initiatives across businesses, in collaboration with senior leadership, reengineering partners, and corporate support if/when applicable; includes development of reengineering project funnel & individual project scoping.

• Interfaces with different lines of businesses.

• Responsible for leading & managing dynamics of cross functional & business wide process improvement reengineering initiatives.

• Secures initiatives/project sponsorship from senior leadership, and facilitates resolution of differences between various sponsors, and stakeholders, over prioritization and timely execution of reengineering initiatives; effectively promotes the need for reengineering, and persuades senior leadership around agreement and support of required change.

• Integrate reengineering approach and methodology, as an enabler to the successful execution of the organization's business strategy.

• Instill a continuous improvement mindset within and across all lines of business and corporate.

• Directly manage staff, responsible for performance management, compensation decisions, and staff's career planning & development. Provides ongoing communication & reporting on the progress of reengineering initiatives to senior business leaders, re-engineering partners, and corporate.

• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

• Performs other duties and functions as assigned.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years' experience in a related role with extensive experience in business, functional and people management.

• Lean/Six Sigma Master Black Belt Certification.

• Broad and comprehensive knowledge and understanding of banking operations including regulatory requirements and reengineering. People management skills. High level of discretion and judgment in the application of reengineering principles.

• Consistently demonstrates clear and concise written and verbal communication

• Ability to rationalize and work through organizational change. Proven track record in terms of evaluating process performance across key metrics and envisioning ways to reengineer the process to create significant improvement across all key variables.

• Ability to influence and engage in a consultative mode with various senior stakeholders across business, operations, technology and compliance to define the strategic scope, a problem solving approach and engage a team that effectively will lead the reengineering process to achieve the envisioned results.

• Ability to lead and motivate diverse teams in multiple locations, including senior managers. High potential employee with focus on delivery.

• Ability to motivate and manage large teams.

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Process Re-Engineering

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$200,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Jul 22, 2024

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