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Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The focus of this role is centered around performance quality, compliance and delivering exceptional customer service through our people. This is an essential role to meet the demands of a dynamic and changing business within the Finance Shared Services environment, Worldpay -FIS. It is vital to ensure all risk to the business is minimized, customer experience is continuously evaluated, and changes or improvements are implemented. The functionality of this team is essential to the future development of the business and critical to the performance management process.

What you will be doing

You would be responsible for applying knowledge around Collections by completing telephony based audits across Collections and Recoveries, in the UK and the US to provide a level of governance to protect the business and support future internal and external audits, working in conjunction with the official quality procedures.

• Collections/Recoveries telephony quality audit activity
• Delivering face to face feedback and coaching to upskill our people
• Calibrating with leaders across the department
• The ability to maintain accurate data and drive improvement activity
• Demonstrate strategic thinking, with the ability to create and implement quality framework and standards
• The ability to evolve and adapt to the changing dynamic of the business
• A self-disciplined approach to maintain business knowledge and an adequate level of multi-skilling to make recommendations to protect our business

What you bring:

• Attention to detail skill
• Collections knowledge and experience
• Excellent interpersonal skills to maintain effective balanced working relationships
• Ability to achieve smart targets, understand performance statistics with confidence to present results to stakeholders

Bonus if you have:

• 3 years Collections knowledge and experience
• Recognised Industry Quality Qualification
• Proven ability to lead a project

What we offer you

• A Competitive salary and benefits to support your lifestyle and wellbeing
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• Great workspaces with dedicated and motivated colleagues
• A work environment built on collaboration, flexibility, and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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