Job Description

About the Agency:

The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

• We maintain building and resident safety and health

• We create opportunities for New Yorkers through housing affordability

• We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team:

At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.

Your Impact:

Project Assistants in the Division of Tenant and Owner Resources are expected to perform case management functions to provide necessary and important services to assist and expedite Section 8 vouchers to HPD clients. These services may consist of meeting with groups in-house, attending workshops, or attending community events. Project Assistants are also expected to participate in tenant activity programs in projects to coordinate functions to improve tenant-management relations and to improve and encourage participation related to Section 8 dealings. Additionally, Project Assistants will perform similar duties and responsibilities to ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.

Your Role:

• Manage a caseload of assisted or applicant households

• Initial voucher application screening

• Determination and verification of eligibility

• Assist with preparing reports, charts and other analysis for the purpose of tracking and monitoring income adjustments, family composition and other changes and modifications that may alter client subsidy

• Responsible for coordinating, monitoring and/or implementing HUD policies and procedures in order to perform analyses and review of Section 8 Client cases to ensure that the City’s customer service mandates are met

• Assist the with special projects which may require research, power point presentations and other operational analysis.

• Client briefings {internal and external meetings}

• May perform community outreach to assist Section 8 participation

• May be required to work closely with other units within HPD, such as Fiscal, Development, etc.

• Prepare and send appropriate correspondence, track responses via mail and email.

• Perform other duties assigned by the Coordinator, Deputy Director and/or Director.

• Document case files and electronic records, file preparation

• Rent calculations

• Review of yearly recertification’s of household composition and income/asset information

• Attend mandatory trainings

Preferred skills

• Excellent Communication Skills (both orally and in writing)

• Strong Customer Service Focus

• Computer Proficiency

• Bilingual a Plus

• Section 8 or other Rental Subsidy experience a Plus

Qualifications

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.