Job Description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $41,887 - $48,170.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

ACS’ Division of Child and Family Well-being (CFWB) designs and executes strategies to support caregivers, children, and communities, so they can thrive and enjoy self-determination. A critical piece of CFWB’s portfolio is the operation of the City’s subsidized child care voucher system -- one of the largest child care assistance programs in the country. ACS provides vouchers to tens of thousands of low-income and child welfare-involved families, allowing parents and caregivers to access affordable child care at the provider of their choice while they pursue work, education, or training.

The Office of Child Care Operations (CCOPs) provides a range of resources to support access to child care vouchers for eligible low-income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community-based child care programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for child care providers, these teams process hundreds of applications, and inquiries each week.

The Provider Inquiry Unit (PIU) unit researches and investigates provider payment/enrollment issues that could not be resolved by CFWB Call Center agents at the time of their call. PIU staff work very closely with the ACS Finance/Voucher Payment Unit (VPU) as well as with YMS Management Associates Inc., the ACS contracted payment agent for subsidized voucher providers. PIU is also responsible for provider closures in ACCIS as a result of action by OCFS.

Under the direction of the Provider Inquiry Unit Supervisor, the Community Associate/PIU Researcher with latitude for independent Judgement and decision making has the following responsibilities:

• Assists parents and providers with child care issues and inquiries.

• Processes and maintains provider payment options and IRS confirmation.

• Processes provider closings and parent notification to assist with child care options

• Provides technical assistance to HRA with child care issues including enrollment adjustments and transfer of ACS cases.

• Research parents/providers information in ACCIS, CCFS, CCATS, Worktrack, NYCWAY and HRA1Viewer.

• Modifies and corrects childcare enrollments in ACCIS to allow proper processing of childcare payments.

• Assist with special projects as needed.

ADDITIONAL INFO:

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a

candidate for employment with child-caring responsibilities has been the subject of a child abuse and

maltreatment report.

TO APPLY:

APPLICATIONS MUST BE SUBMITTED ELECTRONICALLY USING ONE OF THE OPTIONS BELOW:

For current city employees, go to Employee Self Service (ESS), Recruiting Activities, Careers and search

for Job ID# 637992.

For all other applicants go to www.nyc.gov/careers and search for Job ID# 637992. Click on the "Apply"

button.

If you do not have access to a computer, most public libraries have computers available for use. Only candidates selected for an interview will be contacted.

Qualifications

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.