Operations Manager, Station Environment

Job ID: 7948

Business Unit: New York City Transit

Location: New York, NY, United States

Regular/Temporary: Regular

Department: Station Environment & Oper

Date Posted: Jul 2, 2024

Description

Job Information (7948)

Title: Operations Manager, Station Environment

First Date of Posting: 6/28/24

Last Date of Filing: 7/12/24

Authority: TA

Department: Subways Division/Unit: Station Environment Reports to: Vice President/ Chie f Officer or DCSM

Work Location: 2 Broadway

Hours of Work: As Required

Compensation

Salary range - $ 100,70 0 - $142,929 / Grade (C)

Responsibilities

Under the general supervision of the Chief Officer, Stations, or a District Customer Service Manager (DCSM) , and with wide latitude for independent initiative and judgment, the selected candidate will serve as the primary manager responsible for coordinating all administrative and operations support-related activities across the various sub-divisions with the Division of Stations. They will serve as the primary point of contact to DOS Operations Support and the Office of the SVP, DOS on all department-level initiatives that require division-level coordination and support. The selected candidate will need strong project-management and time-management skills, as they will spearhead a range of special projects and initiatives that align with both Division and Department-level goals (e.g., optimal century service, employee engagement, safety, etc.) and ensure that all required project stakeholders are appropriately included, and respective project tasks are completed in a timely and efficient manner.

The selected candidate will support Stations in the review and management of all critical Division-level documentation, including but not limited to operating policies and procedures, internal controls, training protocols and emergency plans and will supervise a small staff of supervisors/ analysts/administrative personnel assigned to perform clerical/administrative tasks within the Office of the Chief and other sub-division managerial offices (e.g., tracking budget-related data). They will represent senior-level Division managers, as required, when communication and/or coordination on the above-listed matters is needed and will serve as a division liaison to other Subways’ divisions, NYCT departments, MTA

Headquarters, MTA affiliate agencies, and other City agencies. As needed, they will represent senior management at executive-level meetings and present Division-level information to senior- level staff. Finally, the selected candidate will be responsible for managing confidential records (e.g., responses to the Office of the IG, Law, HR, Labor Relations, etc.), authoring executive-level Memorandum, developing PowerPoint presentations, and performing related managerial work.

Education and Experience

A baccalaureate degree from an accredited college and /or ten (10) years of related experience in business administration or related experience in transportation management, of which five (5) years must have been in a managerial/supervisory capacity or satisfactory equivalent of education and experience.

Desired Skills

Knowledge of NYCT rules and regulations. In-depth knowledge of all Stations operating and administrative procedures. Excellent verbal and written communication skills. Knowledge of PC applications such as Word, Excel, and PowerPoint.

SELECTION METHOD

Based on evaluation of education, skills, experience, and interview

OTHER INFORMATION

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all

employees who hold a policymaking position must file an Annual Statement of Financial

Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the

“Commission”)

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers,

including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and

abilities, including military service members, to apply