Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary

The Manager, Ops Feasibility develops the operational testing process for new menu items, ingredients, equipment, and culinary procedures. The Ops Feasibility Team is responsible for validation of all procedures gathering feedback from the cross-functional teams and in-Shack teams to ensure field readiness prior to full system implementation. This role works closely with Culinary, Commercialization, Supply Chain, Ops Services, Ops Innovation, Ops Systems and Field Operations.

Job Responsibilities and Duties

• Partners with the Culinary and Commercialization teams to ensure all new menu items can be executed within the specified operational parameters

• Leads all operational testing projects and cross departmental Product Testing to ensure processes are vetted and approved by the Restaurant Excellence and Field Operations teams

• Validates process steps and yields for complex SOP documentation

• Manages the field facing testing process of new menu items and ingredients, equipment, smallwares and culinary processes in Shacks

• Plans and communicates test details with the Field Operations and Ops Training Teams

• Leads training the trainer sessions for the OpsTraining Team for all test and LTO items

• Observes field tests in Shacks to quantify Operational complexities

• Works with Operations to identify and ensure continuous improvement and accuracy of culinary processes, builds, recipes and procedures while meeting quality standards

• Completes new Menu Item Information sheet in preparation for Level 3 Tastings

Knowledge, Skills, Abilities

• Multi-unit restaurant experience

• Food manufacturing experiences

Requirements - Education, Experience, Physical, and Competencies

Education Requirements

Bachelor's Degree

Education or Certificate Details

Food Safety Certified

Work Experience

4-6 years

Supervisory Experience

1-3 years

Related Experience

4+ years kitchen experience in high-volume restaurant

Physical Requirements

Precise hand/eye coordination

Basic keyboarding or other repetitive motions

Operation of heavy equipment or operation of vehicles

Lifting/pushing objects weighing over 10 lbs.

Climbing and working in awkward and cramped positions

Competencies

Self-Development & Growth

Interpersonal Skills & Empathy

Effective Communication

Knowing the Business

Organization & Delegation

Driving & Delivering Results

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $98,860.00 - $126,060.00

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About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.