Description

Become an integral part of a diverse team, implementing long-term Network Execution solutions that enable our Hub Delivery Partners to deliver faster and more efficiently. The Hub Delivery Partner Program is growing in the US while planning for global reach, and we are ready to build our Hub Delivery Network Execution Team! We strive to be a main contributor to satisfying delivery partner success.

Hub Delivery Partners are small business owners who can be in distant rural regions, densely populated urban neighborhoods or anywhere in between. They are valued Last Mile contributors who improve the delivery experience for our customers and create a flexible, customer obsessed delivery network.

*This role can be based out of NYC or Seattle.

Key job responsibilities

• A qualified candidate will be responsible for configurating logistical, jurisdiction, developmental, operational systems and more.

• Develop or modify Configuration plans, policies, and procedures tailored to the complexity and scope of the developmental or operational system.

• Use or recommend automated Configuration tools to implement policies and procedures.

• Understand and effectively communicate standard work and best practices.

• Utilize data to report on configuration success and identify opportunities to improve resources and processes.

• Build partnerships across corporate and global stakeholders to ensure long-term scalability and adaptability.

• Develop and deploy actions based upon feedback to improve effectiveness.

• Support and facilitate auditing and reporting processes.

• Analyze configuration issues and propose appropriate resolutions.

• Partner cross-functionally to quickly resolve urgent matters and escalations, removing barriers for learners.

• Contribute to the strategy of the global Hub Delivery Partner Program.

About the team

The Hub Delivery program is part of Amazon's fast growing and always evolving rural, urban and global delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! (from extreme density urban to super rural!)

We are building the Hub Delivery network in North America while planning for global reach!

Basic Qualifications

• 2+ years of program or project management experience

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• Experience with SQL/Hubble

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.