Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Business Continuity Management (BCM) is essential in today’s environment. The ability to prepare for and respond to a disruption such as a natural disaster, infrastructure failure, or pandemic underpins our commitment to deliver for our customers and protect our colleagues.

The BCM team is part of the Global Services Group (GSG) at American Express. This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services. The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders.

The Operational Resilience Manager/Senior Manager is responsible for supporting the implementation and strengthening of the company’s operational resilience framework across the enterprise. This includes ensuring that a consistent framework is established to systematically identify important business services, measure impact tolerance, support scenario testing, and provide senior leadership reporting of significant operational resilience risks. The Operational Resilience Manager will also support the daily processes and activities within the Business Continuity Management organization including monitoring and preparing for potential crises and responding to acute crisis moments.

How will you make an impact in this role?

• Support the development and maintenance of the Operational Resilience framework, including policies, procedures, and standards

• Develop and manage Operational Resilience reporting to required committees and AXP Board

• Implement methodology to identify Important Business Services (IBS) and map the IBSs to locations, people, third parties, systems and critical data elements

• Define methodology for assessing impact tolerance of a potential outage in Important Business Services.

• Collaborate with teams across the company, such as Operational Risk, Third Party, and Technology, to implement the Operational Resilience framework for Scenario Testing (e.g., development of severe but plausible scenarios that will be tested to measure resilience of the AXP Operational Resilience Plan

• Gather, summarize, and present key data utilizing dashboards and reporting through analytic tools

• Partner with operational resilience co-ordination teams in international markets to ensure consistent implementation of operational resilience framework

Minimum Requirements

• 3 – 5 years of experience in Operational Risk, Business Continuity Management or related risk management program

• Ensure accountability and coordination across all organizational areas of resilience and services (e.g., technology, cyber, real estate, third party)

• Experience managing projects across multiple stakeholder groups with ability to maintain a focus on delivering tangible results

• Strong data analytics: Able to manipulate raw numerical and qualitative data, and convert into metrics and dashboard reporting

• Excellent communication skills: Proficient in technical and business writing, able to produce written reports and templates, able to effectively present information based on audience seniority and level of formality

• Build a strong network and leverage relationships and influence to get things done

• Self-motivated with an ability to work on one’s own with a strong sense of ownership and accountability

Preferred Requirements

• Knowledge of Data architecture and technology incident management / testing methodologies and project mapping

• Familiarity with Operational Resilience regulatory requirements (e.g., SR 20-24, DORA, UK FCA regulations)

• Experience working on regulatory / compliance projects or programs

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Job: Risk

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24013049