McKinsey & Company Inc. US is seeking a Manager of Client Success in NY, NY. Lead complex projects involving a Solution called Wave, including diagnostics, deployments and on-going support, and managing and advising clients using insights from Wave. Devise strategy of client engagement and Solution adoption initiatives for the largest and most complex deployments (e.g., radiation, customized training, communications campaigns, subscription renewals). Master the proprietary methodology embedded into the Solution and its relation to Solution domain, using this expertise to engage and advise clients on best practices and implications of their strategy. Act as a change agent for operational and product improvements, logging feedback through client user satisfaction surveys, strategic business reviews, onsite presentations and roundtables. Liaise with product teams on potential improvements and craft use cases for client impact. Be the go-to person in client service for domain expertise, to clearly articulate the benefits of the Solution to clients, both external and internal, and how they are implemented in an organization. Handling the completion of security questionnaires, risk assessments, and other information security client asks, liaising with infosec professionals. Deliver advanced in-person and virtual training sessions utilizing proprietary McKinsey methodology, for multiple stakeholders including client steering committees, finance professionals, client approvers and workstream leads, developing multi-month and year curricula. Lead cross-functional technical teams in the context of client projects and/or internal initiatives; provide individual coaching and feedback . Lead significant initiatives outside client work (e.g., team operational excellence, product innovation, client development). Develop plans to build client and client service team capabilities related to the Solution (e.g., communication and training pertaining to any new feature sets). Lead end-to-end client renewal lifecycle and relationship management, negotiating billing arrangements, contracts, and working with legal and risk professionals to review agreements. Telecommuting permitted.Qualified applicants for this position must possess a Bachelor’s degree or foreign degree equivalent. Qualified applicants for this position must have a minimum five (5) years of experience working in multiple cross-functional teams and building client relationships with Fortune 500 clients. Experience must include: Managing at least 25 clients concurrently on an ongoing basis, with direct relationships with client decision makers and leadership; Software-as-a-service (Saas) client management experience, including working directly with product and engineering teams to continually improve and iterate on solutions; Co-building, managing and deploying multiple versions of solutions and Saas products, customizing use cases to generate maximum client impact; Directly managing solutions and Saas products that are used by more than 1000 end users; Working with client contracting, legal, HR and risk professionals, and directly leading agreement negotiations and renewals with client leadership and procurement teams; Growing client revenue and managing revenue across multiple years; Leading quarterly business reviews. Salary range: $165,200 - $230,100/yr. Email your resume to CO@mckinsey.com & refer to Job # 7042417.Worksite: McKinsey & Company Inc. US, 3 World Trade Center, 175 Greenwich Street, New York, New York 10007

Minimum Salary: 165,200 Maximum Salary: 230,100 Salary Unit: Yearly