JOB DESCRIPTION

Responsible for all internal and external customer contacts regarding reference laboratory testing. Receives, resolves and communicates outcome of complex issues. Act as liaison between internal and external reference laboratory vendors.

RESPONSIBILITIES

1. Troubleshoot all problem specimens that have been designated for reference labs.

2. Add on and cancel testing at reference labs when requested.

3. Cancel tests that have been canceled at reference labs, enter comments and provide credit when applicable.

4. Communicate to physicians and clients when special circumstances arise in the processing of their specimens at reference labs (i.e. order of priority when requested by reference labs, acquiring additional information as needed by reference labs, attaining NYS approval for non-NYS approved testing.)

5. Ensure that results are transmitting properly with the interfaced labs.

6. Enter results that are reported via fax and mail.

7. Collect, prepare and package specimens for Reference Laboratory vendors adhering to guidelines.

8. Monitor problem specimens and discard when necessary.

9. Generate reports to track all specimens for Reference Laboratory vendors.

10. Responsible for resolving interface exception logs and ensuring exceptions are resolved in an efficient manner.

11. Assist in obtaining information on new and/or complex reference tests.

12. Assist in issuing revised reports as necessary.

13. Troubleshoot reference laboratory issues and notify supervisor of potential problems.

14. Order and keep inventory of supplies needed to process specimens.

15. Sort, file and store requisition slips for reference laboratory vendors.

16. Sort, file, store and dump extra specimens for reference laboratory vendors.

17. Keep temperature log of refrigerators and freezers used to store specimens.

18. Keep a clean and safe work environment

19. Any other duties assigned by supervisor

QUALIFICATIONS

• High School diploma/GED, Associates degree preferred

• 3-5 years clinical laboratory experience required.

• Ability to type 30WPM

Collective bargaining unit: SEIU 1199-MSH

SEIU 1199 at Mount Sinai Hospital, 153 - Pathology - MSH, Mount Sinai Hospital

REQUIRED SKILLS

Microsoft Office Suite

ABOUT US

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.

• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.

• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans

Requisition ID : 3017672