The Intermediate Process Engineer is a seasoned professional role and a member of a small team responsible for the end-2-end process redesign of our current Production Verification Testing and Demo account processes. The team will develop, own and operate the end-2-end business process, cross-discipline and across the Services business. The 'What' is to fundamentally change the account opening, client definition mapping, reconciliation and proofing of test/demo accounts that are managed today. In parallel, the team will work closely with 1st, 2nd and 3rd lines of defense to ensure the right controls are built and managed to support the new process and put in place automated and simple process to manage the interim state.

Successful outcomes will ensure we can safely execute deployments of new business capabilities and improve tooling to support sales in demonstrating our offerings to clients. The role will influence and drive multiple teams across the Services Organization. An In-depth understanding of how Services operates will contribute to achieving the objectives of the function. A good understanding of the Services industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. The role requires thorough understanding of strategic direction of the Services group, combined with a solid conceptual and practical grounding in both the area of expertise supporting the current processes and related subject areas.

Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

A direct report to the Director responsible for the End-2-end business process re-engineering deliverables and an integral member of the functional leadership team within Services

Responsibilities:

• Supports a continuous improvement culture, participating in multi organizational projects ensuring process and methodologies demonstrated are effective, and supportive of the employees. Part of a team which owns business process improvement methodology and initiatives focused on consistently improving the quality, productivity and efficiency while increasing customer satisfaction.

• Align with a project benefit tracking process to link procedures, project scope, and financial accuracy.

• Ensure team is aware of all efficiency initiatives, saves are measured, validated and justified.

• Maintain and improve recurring and ad-hoc saves reporting per project/program and/or by owner. Seamlessly integrate benefit data from multiple sources across projects, process owners and finance.

• Be accountable for end to end capacity/financial impact analysis for efficiency related initiatives including return on investment estimates.

• Analyze and interpret data from the metrics/reports, identify trends, provide insights and recommend key actions including up to model what if scenarios.

• Develop and deliver internal metrics, identifying trends and insights for improvement of operational efficiency.

• Leverage our full systems capability to create impactful visual representations of metrics to aid understanding enabling customers unfamiliar with data analysis and technology to easily interpret insights and identify strategic decisions.

• Develop and deliver metrics/training staff suggesting areas of improvement.

• Lead presentation to the Global Program/Project Steering Groups to inform about benefit analysis status/outcomes and propose improvement recommendations.

• Lead monthly meetings with senior management to analyze performance, discuss risks and opportunities.

• Collaborate with members of other functional teams to develop a shared understanding of operational performance drivers and key metrics.

• Take a leadership role in creating and driving solutions for continuous improvement.

• Performs other duties and functions as assigned.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in financial planning and analysis or re-engineering projects. Experience in continuous improvement.

• Experience of working within a global and virtual team. Lean, Six Sigma, or business process re-engineering experience.

• Process oriented; able to analyze current processes, suggest and define improvements; able to analyze raw data and draw conclusions. Excellent verbal and written communication skills, with an ability to escalate issues to management. Excellent interpersonal skills, problem solving, team work and analytical skills.

• Comfortable working in an ambiguous environment with minimal or offsite supervision.

• Ability to prioritize in a high pressure environment and work under tight deadlines.

• Highly collaborative, team orientated and a strong consensus builder.

• Ability to lead small initiatives and motivate diverse teams in multiple locations to support delivery of agree objectives.

• Self-motivated and well organized. Proven track record; ability to handle multiple tasks, prioritize accordingly and make decisions as required.

• Excellent presentation skills and Power Point use.

• Excellent analytical skills including Excel use.

• Must be a self-starter with the ability to set high standards of deliverables. Highly developed attention to detail.

• Knowledge of the financial services industry.

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Process Re-Engineering

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$98,960.00 - $148,440.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Jul 22, 2024

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Citi is an equal opportunity and affirmative action employer.

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